Direct Access Information

FAQ

1. What is Direct Access?

The Direct Access program is a new textbook model in collaboration with publishers that converts books into digital content. All students enrolled in a class purchase the content, lowering the cost for everyone. All students in that class have access to the content on the first day of class and won’t be billed for it until after the tenth day of the semester. The digital content may also include Interactive Learning Platforms.

2. What is an Interactive or Adaptive Learning Platform?

Interactive Learning Platforms are much more than e-books. They are interactive software platforms developed to provide an enhanced learning experience beyond reading the text. They may include multi-media video and audio presentations, adaptive quizzes and homework which link directly to the text. They also allow for various levels of customization by the instructor and peer-to-peer sharing of notes.

3. How much does Direct Access cost?

The price varies depending upon the course materials chosen by your instructor, but Direct Access is priced below market price.

4. How will I get my access code?

If your instructor is using Direct Access, you are already enrolled. You will be notified via email prior to the start of class with access instructions, the discounted pricing and information on opting out.

5. How do I pay for my access?

The access is free for the first 10 days of the semester. After 10 days, your student tuition account will be charged the fee listed in your welcome email. 

6. What does it mean to opt-out?

If you do not wish to participate in Direct Access, you have the first 10 days of the semester (including weekends) to opt out of the program online.  If you opt out by the deadline given, access to the online content will be turned off and you will not be billed. If you have any questions about opting out, please contact [email protected]

7. I did not opt out, but I did not register my access or use the online platform. Will I still be billed?

Yes. All students who are enrolled in a course using Direct Access are automatically considered part of the program. To avoid being billed you must opt out online during the first 10 days of class.

8. I dropped the course. Do I still need to opt out?

Students who drop the course during the first 10 days of class will automatically be “opted out” and will not be billed. Students who drop after the tenth day of the semester will have five days to notify the Bookstore at [email protected] to request a refund.

9. Who should I contact if I am having trouble with access to the online content?

If you are having trouble, contact [email protected] for help.

10. I didn’t get an email about my course, but other students in my class did. Was I sent an email?

All enrolled are emailed to their campus email account about the program. If it is not in a spam folder or was accidentally deleted, email the Bookstore at [email protected] for access instructions.

11. I have further questions that were not addressed. Who do I contact?

If your question wasn’t answered in the FAQ, please email [email protected] for more information.