Libraries and Archives COVID-19 Response FAQ

Using the Libraries

How can I get help with my research?

Librarians are available to guide your research through email, voicemail or zoom teleconference. Contact a librarian or use the “Chat Now” feature on our website.

How can I use the Library remotely?

Off-campus access to the Library’s digital collection is available to all current CSB/SJU faculty, staff, and students. Start your research on the Libraries’ home page to make sure you are recognized as coming from CSB/SJU. Searching the Library through our catalog or from a specific database still remains the initial task for finding information. Our Research Guides can direct you to the best resources for starting a search.

How can I find an ebook?

Start your search for ebooks in the Library Catalog. On the Library home page, use the drop-down option under Search All to limit your results to ebooks. See our video or consult this research guide for more information about finding and using ebooks from our Libraries.

How can I find streaming video?

Start your search for streaming video in the Library Catalog. On the Library home page, use the drop-down option under Search All to limit your results to Video. Then select eVideo from the format options to the left of the results list. See our demonstration and research guide to streaming video to learn more about the services available through our libraries. Many videos of campus events are included in DigitalCommons @ CSB/SJU.

How do I report an access problem or difficulty using the library’s electronic resources?

Contact Collection Development Librarian David Wuolu if you encounter problems connecting to a library resource. Please note, off-campus access is available only to current CSB/SJU faculty, staff, and students.

Is Interlibrary Loan still available?

Interlibrary loan is still available for digital resources, including journal articles and book chapters/sections. (See our video demonstrating how to request a book chapter.) Unfortunately, we are no longer able to process loan requests for physical items. The ILL Office can provide advice on the availability of specific resources.

Can I still visit Clemens or Alcuin?

Clemens Library (CSB) and Alcuin Library & Dietrich Reinhart Learning Commons (SJU) remain closed with limited lobby hours available to pick-up and drop off library materials. Lobby hours are Mondays from 9 am – 12 noon and Thursdays from 12 noon – 3 pm. Each Library has an external book drop if you would like to return books. Please keep media and equipment until the Libraries are able to reopen.

Teaching and Learning with the Libraries

Can I still arrange library instruction for my class?

Yes, Zoom conferencing will be an option for both class instruction and one-on-one research meetings with students. Asynchronous support is also available; we suggest assigning your liaison librarian a role on your Canvas page so that we can field questions or make recommendations to students there.

How can I find library tutorials for my students?

We have online tutorials, research guides, and lots of handouts and activities to help your students. Contact us about your learning objectives, and we’ll help identify online resources to meet your needs.

Can I still create assignments using instructional technology?

Maybe. Some assignments, like podcasts, are easy to complete with widely available technologies such as smartphones. Other assignments, such as 3D printing, will need to be reconsidered. Contact an Instructional Technology Specialist for advice.

How should I link library resources to make sure students can access them?

Faculty creating assignments for students should use this prefix before the web address of a library-licensed online resource. The ezproxy service authenticates users as associated with our institutions. See this page for more information, or contact us for assistance.

Can you help identify alternative resources for my teaching?

Yes! Librarians are compiling resources for online teaching support, and we are tracking vendors who have expanded free access as well. Contact us if you have a specific need.

How do I request digital resources for my teaching or research?

Faculty may continue to make recommendations for new materials. If you have an urgent request for an ebook or other digital resource to support teaching online, contact Collection Development Librarian David Wuolu directly. In addition, some online resources are available free for a limited time from vendors offering expanded access.

How do I comply with copyright when sharing items online?

While faculty can be confident that linking to library resources is a safe way to observe copyright and licensing commitments, many items may be shared with students under Fair Use provisions of the copyright law. The University of Minnesota Libraries has a useful guide to copyright compliance when rapidly shifting a class online. Here is a summary of copyright guidance from copyright librarians at many institutions.

Library Loans and Collections

What if my items are due? Will I accrue any fees?

  • Please hold onto your materials while the library is closed or use one of the outdoor book drops.
  • The due dates for all checked-out materials has been extended, this includes interlibrary loan and media equipment. Please access your account at for your new due dates.
  • All CSB/SJU Libraries materials are now due August 31 for undergraduate students and re-enrolled graduate students, June 15 for graduating seniors, May 4 for graduate students not re-enrolled, and June 1 for faculty/staff/monastic. Interlibrary loan items will be due June 15 unless otherwise noted in your account.
  • All overdue fines assessed March 13th or later have been waived.

Can I drop off my materials while the libraries are closed?

Yes, the outdoor book drops at both Clemens and Alcuin Libraries remain open for CSB/SJU and Interlibrary Loan book returns but not media equipment. Please keep all equipment until the libraries re-open.

What if I need an extension on a current due date?

Please access your account at "MYACCOUNT" for your new due date. If you need an additional extension please contact the library at [email protected] or [email protected].

What if I am a graduating senior and I won’t be returning to campus to bring my items back before graduation?

Please contact the library at [email protected] or [email protected] and we will work with you to find a solution.

How can I get access to a physical item from the libraries?

Please place a hold request and library staff will pull the requested items, and send you an email when it is ready to be picked up from the Library lobby. Please be patient as turnaround times will be longer than usual.

What about overdue fees?

The Libraries have waived overdue fees incurred after March 13, 2020. Contact us if you have questions about any overdue fees you may have.

What if I need something that was on reserve?

With the Libraries closed, it is not possible to access items on reserve. The Libraries have sought digital editions of reserve readings wherever possible. We may be able to request a scan of a chapter or section of a reserve book as well. Please Contact us if you need assistance in accessing information from reserves.

Can I request scans of items in special collections?

Unfortunately, we cannot access special collections at either library at this time, including rare books, the Sacred Music Collections (Proulx, Larsen, Hays) and the Artists Book Collection. However, many items are available as digital surrogates, either through Vivarium, vHMML, or one of several primary resource databases.

How can I research the Archives?

The Archives are closed to visitors, but digital resources are available to anyone via the websites for the CSB Archives and the SJU Archives. Questions about Archives can be emailed to archivist Peggy Roske.