To make working from home easier, your network password has been temporarily set so it will not expire during the closure.
Have a problem to report? Consider using the IT Services Self-Service Support Portal to create, update and close help incidents
Access Campus Resources from Home
- If you have a campus-owned Windows or Macintosh laptop, take your laptop home.
- If you have a campus-owned Windows desktop, take your desktop computer home. If you have a Mac Desktop, please contact the Help Desk at (320) 363-2228 or submit to the Support Portal for alternative options.
- Before unhooking your computer, please power the computer off and on, and log onto the machine. This is necessary to make sure all the required settings are in place before you leave campus.
- Pack up your computer, monitor, keyboard, mouse, all the cables attached to each of them, and the blue/grey ethernet cable. A video showing how to disconnect and re-connect your computer can help if you're unsure about how to connect it.
- You can access network resources from home using Aruba Virtual Intranet Access (VIA VPN) on a CSB/SJU-owned machine. This will not work on your home machine. VPN enables your campus-owned computer to access the same network resources as you would on campus (home directory (M: drive), department share (O: drive), Banner, print to network printer, etc.). Please limit your use of VPN to necessary functions. If you need to access your O drive, M drive, etc. connect to VPN, get the info you need, and disconnect. The more people using VPN the slower it will run. Also, it is important to note that VPN access is dependent on your home Internet provider. If you are connecting over a hotspot or satellite connection, the experience will be slower than being on campus. See Aruba Virtual Intranet Access Instructions or contact the Help Desk at 320-363-2228, [email protected], or the Support Portal.
You can choose to forward your calls from your office phone to another phone. See Instructions for Receiving Calls Remotely for further information.
Use Teams to collaborate with your team remotely. The first thing you may wonder is how to create a new Team. This short video Creating a Team in Microsoft Teams shows how to do it. From there you can chat, meet online, call, and share files, all in one place. We've added training workshops to learn more about this tool.
A short video Accessing Microsoft Teams Online shows how to use Teams via the web when you don't have the app installed.
Zoom Video Conferencing
Meet online from your computer using Zoom. A variety of short training videos prepared by IT Services: Zoom Tutorials Playlist. Meeting options include video conferencing, screen sharing, recording, and live streaming ( Zoom Help). This is adaptable for various sizes of groups.
A short video How to Connect to a Zoom Meeting: Joining a Meeting & Initial Configuration shows how to connect when you've been send a Zoom meeting invitation.
In the event of campus closure, the IT Services Help Desk will be open and available to answer questions. Contact us at 320-363-2228, [email protected],or use the IT Services Self-Service Support Portal to create, update and close help incidents
Inspired by (used with permission) University of Delaware's https://commons.udel.edu/continuity/