Hybrid Learning FAQ
Find answers to commonly asked questions. This page will grow so please check back!
How do I set-up the audio and video?
Using Hybrid Equipment with a Zoom Meeting explains in general how to use the technology, but please know that the specific microphone and speaker choices vary depending on the classroom you're in because some have been upgraded to Crestron and some are still analog rooms. IT Services has placed documentation on each podium specific to that room's equipment. Also please remember to turn the equipment off when you leave the room (especially the projectors).
How will my students learn about the equipment?
The video Zoom for Students (3:27) was created specifically to orient students to the technology they'll use when joining the hybrid classroom remotely. You may also want to share Hybrid Learning Classrooms at CSB/SJU: A Quick Look (6:30) for a high level introduction to the technology suitable for faculty and students. If a student is completely unfamiliar with Zoom they can watch a short video to learn how to join a meeting or participate in a breakout room.
What if I can't hear the remote participants when I'm in the classroom?
Most likely the speaker volume in the room isn't turned up. There should be a direction sheet in the classroom explaining how to turn up the speaker volume. If you've turned up the volume and still don't hear the remote participants (after verifying they they are unmuted), call x2228 and explain the problem to get a Classroom Support person to your classroom.
What if we're hearing feedback in the classroom?
Feedback happens when devices in the room are connected to the zoom meeting but aren't muted and/or haven't turned their speakers down. The training video Zoom for Students (to be posted soon) explains how to solve this from the student perspective.
I put my students in breakout rooms and want to join them. What do I need to know?
It works best to have a headset. Once students are in breakout rooms connect your headset and the computer should switch your microphone and speakers to the headset. If they don't use the arrow next to the "Mute" button in Zoom to switch the microphone and speakers to your headset. Join the breakout groups and you'll be able to hear and speak with the group. When you close the breakout rooms remember to disconnect the headset and verify that the microphone and speakers are again using the classroom's mic and speakers.
Can I set the presets for the camera on the remote?
IT Services set some basic presets, but each faculty can change the presets to fit their needs. To do so, go to the shot you want and hold a preset button for 3 seconds to store the preset. The home button on the remote brings the camera out to its farthest location, centered and zoomed all the way out.
What if the camera isn't responding to the remote?
The most likely cause of the issue is that the remote's "Camera Select" feature is set to 2 or 3. The Camera Select 1 button needs to be activated for the remote to control the camera. This includes presets, pan, tilt, zoom and power on/off.
Why do I see a solid blue screen in my Zoom meeting?
Most likely the camera is off. Turn the camera back on with the green power button on the remote. The camera's LED light in the front is purple when the camera is off and blue when the camera is on. We recommend users keep the cameras on after use, but shutdown the Crestron and Extron systems and turn off any projectors in the rooms that still have projectors.
I have special software on my laptop I need to show my students. How do I do that?
You can have your laptop join the Zoom meeting and you can screenshare the software in the Zoom meeting so your students can see as you demonstrate the tool. There are to ways two do this:
1) Login to the instructor machine as yourself, start the Zoom meeting as the host, and on the laptop go to https://csbsju.zoom.us, click "join" and use the meeting ID to put your laptop in the meeting.
2) Login to the instructor machine and the Zoom meeting with the instructions described here and join the meeting as yourself from your laptop so that your laptop is the host of the meeting. You can screenshare and control everything from your laptop.
I'm seeing an IP address on my screen. How do I make that go away?
This can display two ways which each have their own solution:
1)Do you see an IP and MAC address overlaid over the camera shot? Press the "data screen" button on the remote (press it once and wait a few seconds because it takes a little while to take effect) to toggle this off.
2) Do you see the IP and MAC address with a green or blue background? This means the "IP" button on the decoder box was pressed accidentally. Press this button again to make this go away.
I'm remote and the camera at the back of the classroom with the mics towards the front are not helpful for my situation. Can they be moved?
The rooms were designed assuming instructors would be in-person, therefore the microphones favor sound at the front of the room and the camera captures the front of the room as well. This can't be changed both because it would require rewiring the space and because we need to maintain consistency between classrooms.
Can I use the classroom document camera with Zoom?
The Doc cams don't connect with zoom. We recommend Wacom tablets which can be checked out for the semester from the library. Additional resource on how to use tablets is on the Hybrid Classroom Training page.
Why is my Zoom video backwards?
What you're seeing is due to mirroring which is turned on by default when using Zoom. Your video isn't actually backwards so the people on the other end of the call see you correctly and as you write text it is the right way round. Therefore to fix this problem you don't have to do anything at all because it's only the preview of yourself in the video that looks the wrong way round.
You can test this by reaching out to shake hands with yourself - mirroring will see both you and your video image reaching out with the same hand. That's how you know mirroring is on. If you prefer you can turn off mirroring:
- From your conference window in Zoom, click the up arrow on the video button
- Click on video settings - this will open the settings window
- Click on "mirror my video" and see which view works best for you