Short term FAQ's

Below are a few tips as you complete your application:

(NOTE: open ViaTRM using the Chrome browser for the best user experience)

  1. GPA not updated?

      Log out of the application system, clear your cookies/cache, and log back in.  This should update your GPA and other Banner information!

2. Application Fee Confirmation

a. You will pay your $200 application fee through the CSB/SJU Touchnet system.  This may take 48-72 hours to update in your study abroad application.  Don’t panic if your application still says your online application fee is “not paid” - if you got the email confirmation that your payment was received, you are all set!

b. After you pay your application fee through the CSB/SJU Touchnet system, you need to switch the toggle in the application that verifies you have paid the fee.   This does not happen automatically:


1.Missing Recommendation? 

If you requested your recommendation, but that person has not yet been submitted, you can always open your application and “resend” the recommendation request.  This is especially useful if you requested the recommendation more than 1 week ago – the request may have gotten lost in your recommender’s inbox!

 You can complete and submit your application even if you have recommendations that are still outstanding.  Your recommendation will still be able to submit the recommendation form.

It will not be held against you if your recommendation is late submitting the form.  So long as you have requested your recommendation by the deadline, your application is considered completed.  However, it is to your benefit to have your recommendation submitted, so do follow up!

2.Recommendation form problems?

If your recommendation is having trouble with the recommendation form, please have them contact [email protected]  We have some troubleshooting ideas we can share!