Instructions for making profile changes
From My Account tab, choose My Profiles.
In Personal Profile Tab
You can enter an alternate email address. Emails will be sent to both email addresses.
In Communication Tab
You can choose to get optional text messages about new bills and upcoming payments. By entering your mobile number and choosing your mobile carrier, you will receive text messages regarding the new bills or reminding you of upcoming payments.
In Saved Payment Methods Tab
You can edit or delete stored payment methods. To edit a stored payment method, click on edit. Here you can change the Account type, Name on account, and Save payment method as. Click on Save to keep changes. You will receive a message that your changes have been saved. To delete a stored payment method, click on Delete for the appropriate payment method. If you click OK, you will receive a message telling you that your payment method has been removed.
In Add New Payment Method Tab
Click on the drop down arrow and select Electronic Check, which is a checking or savings account. You cannot save a credit card or debit card payment method.
Instructions for using the Select Student Tab (for Authorized Users)
If more than one student has given you access to their accounts, you can switch between them by clicking on the name of the student.
If you have more than one student at the college, but do not see both accounts, make sure that you have been set up as an Authorized User on all accounts. Only the students can set up their Authorized Users.
If you are planning on being an authorized user for a student at the College of Saint Benedict and a student at Saint John's University, you will need to go through the process of becoming an authorized user twice, once at each respective site.
At the bottom of this screen you will see a Pay All button. The Pay All functionality is not available at this time.
Viewing your latest transaction from the eStatement Tab
Click on the View link under the Action header under Most Recent Billing Statement. You will see your bill with charges and credits for the month listed. If you are looking for a list of more payments than just for the month, click on View All Activity. This will link you to the Account Activity tab and allow you to see an itemized list of all payments and fees that have been made on the account for the semester.
Instructions for viewing and understanding the eStatement using the eStatement tab
Click on the eStatement tab from the top ribbon of tabs. By default, the page should open to Most Recent Billing Statement. You will find the following information: Account Description, Statement Date, Statement Amount, Current Balance, and View or Pay Action. The difference between statement amount and current balance is that the statement amount reflects the status of the account on the day the bill was posted. Current balance, on the other hand, has the same charges and credits that would be accounted for in the statement amount, but it also includes payments and charges that have occurred since the bill was posted. To view the current statement, either click View under Action, or click the green Go box. For previous statements, click the drop down menu for select the statement to view, select a billing date, and click Go.
On the eStatement itself
In the upper right corner, you can find a quick overview of the information that is on the bill: the date the bill was posted, the due date, and the amount that is due.
The contact information for the Student Accounts Office can be found to the left under the shield. Please direct questions you have regarding your bill to our office.
Below this, you will see current charges and current credits. These include any charges or credits that have occurred since the last billing statement. By subtracting the credits from the charges, you will calculate the Current Billed Balance. This will be the Total Amount Due on the specified date, unless there is Authorized Aid listed. In that case, you can also subtract the Authorized Aid from the Current Billed Balance.
You may see a divider line below Current Billed Balance and an Authorized Financial Aid heading. Authorized aid means that the funds are on their way, but they have not been received by the Financial Aid Office yet. The difference between the Financial Aid Balance and the Current Billed Balance will appear below as the Total Amount Due.
You may also see a section titled Memo Items. If something is listed as a Memo Item that means there is a step in the process of procuring the funds that has not yet been taken care of: the funds will not arrive until those items are taken care of.
Current Balance: The Current Balance is calculated by taking the Previous Billed Balance, adding the charges, and subtracting the credits. This reflects the balance shown from the billing period without taking into account Authorized Aid or Memo Items.
Total Amount Due: The Total Amount Due is the Current Balance minus Authorized Financial Aid (not Memo Items). This is the amount you should pay.