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Spring Internal Events S…
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Spring Internal Events Survey
As a frequent user of the CSB Events and Catering Department your input and feedback are valuable parts of improving our department. We would appreciate if you would take the time to answer the following questions regarding your experience in planning meetings/events on the CSB Campus during the Spring 2017 Academic Year.
Please base your responses on your experiences from January 1, 2017 until now.
Making A Reservation/Scheduling Space
In general, how would you describe the time frame that the Events and Catering Office responds to your emails/voicemails in regards to reserving space?
Within The Day
Within The Next Day
Within Two Days
Longer Than Two Days
Comments:
How would you describe the friendliness of the Events and Catering Staff when communicating over the phone?
Very Friendly
Somewhat Friendly
Average
Unfriendly
Not Applicable
Comments:
After making a reservation with CSB Events and Catering, do you receive an emailed confirmation of the reservation?
Always
Most Always
Occasionally
Never
Comments:
Approximately how many events/meetings did you plan during the Spring 2017 Academic Year?
1-3
4-10
11 +
Planning Your Event
When planning your event/meeting, do you prefer communication with the Events and Catering Staff by email, phone, or meeting in person?
Email
Phone
In Person
Varies Depending On Type Of Event (If you choose this selection, please explain in the comment section.)
Comments:
During the Event Planning, how quickly did the CSB Events and Catering Staff respond to your questions?
Within The Day
Within The Next Day
Within Two Days
Longer Than Two Days
Comments:
Do you find it helpful that you can use the Events and Catering Office as a “One Stop Shop” for planning your setup, media, and catering needs?
Yes
No
Comments:
Do you find it helpful to receive an updated confirmation which includes your setup, media, and food service information upon ordering?
Yes
No
Comments:
What could make the planning process easier for you when working with the Events and Catering Office?
The Day Of Meeting/Event
Are you or the on-site contact typically greeted by a member of the CSB Events and Catering staff at the beginning of your event/meeting? If your response is no, please comment on the locations your meetings have been held as our staff is not directed to check on events/meetings in all spaces.
Yes
No
If no, was there a card left with contact information?
Comments:
When planning an event, are you on-site at the beginning of it?
I am always on site.
I plan events for others and am never on-site.
Varies
Comments:
Were the arrangments for the room setup, media, and catering for your event correct when you arrived?
Yes
No
If no, what was not correct?
How did the CSB Events and Catering staff respond at your events when you requested a change?
Very Prompt
Somewhat Prompt
Average
Not Applicable
Comments:
If any of your events had external people attending, did you feel that parking was adequate?
Yes
No
Not Applicable
Comments:
Did you feel that building and meeting/event signage was adequate?
Yes
No
Not Applicable
Comments:
Please rate your Catered Meals and Breaks on the following scale: 1-5 (1=Not Satisfied, 3=Fair, 5 = Very Satisfied)
1
2
3
4
5
Not Applicable
Taste and appearance of food
Selection and variety using the CSB Catering Guide
Quality of the food served
Timeliness of meals/breaks served
Temperature of hot food
Temperature of cold food
Service provided by Catering Staff
Do you have any suggestions or comments regarding your use of the CSB Catering Guide?
Additional Feedback
Please rate the Events and Catering staff on the following scale: 1-5 (1=Poor, 5 = Excellent)
1
2
3
4
5
Professionalism Of Staff
Overall Knowledge Of Services
Accuracy Of Your Event Details
Response Time To Your Requests/Needs
Problem Solving Skills
Please list any areas in which our services could be improved:
Please share any additional comments:
Personal Information
Name:
Department:
Would you like someone to contact you regarding your responses to this survey?
Yes
No
Thank you for taking the time to fill out our survey. We rely on your feedback to help us improve our services. Your input is greatly appreciated. Please direct any survey questions and responses to Jessica Reiter in the Events and Catering Office. Jessica can be reached at x5791 or
[email protected]
.
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Contact CSB Events and Catering
College of Saint Benedict
Events and Catering
37 South College Avenue
St. Joseph, MN 56374
320-363-5868
[email protected]