Textbook Q & A
Can I charge textbooks to my student tuition account?
You can use your tuition account at the CSB/SJU Bookstores for a time period at the beginning of each semester. This account is to assist in purchasing textbooks, academic materials and other student items necessary for your educational experience.
$3 minimum applies to both the tuition account and credit card transactions.
Can I purchase my books in the store?
Due to occupancy requirements, we are requiring students to purchase their textbooks through our website for fall 2020 and spring 2021. We are offering low cost shipping options so you can get them before classes start. Need a book after you are on campus, just place your order on-line and we can have it ready for you to pick up at either Bookstore.
Why is my book only available in new condition at the Bookstore?
There are many reasons why a book is only available in new condition. Before you order it someplace else or buy it from a friend, make sure you know what is required and what you are getting. Does it have an access code? Is it a workbook? Is it custom to CSB/SJU? Are you ordering the current edition? Not knowing what you really need can end up costing you a lot more. Read the full title and any notes with the course before assuming you need just the book.
How do I decide which type of textbook to purchase?
There are several options, so know what you need! Not all options are available for each title.
New Textbook—Some books are only available in new condition because they contain access codes, they are newly published, or lack of used book supply.
Used Textbook—Save at least 25% or more off the new price. This option is not available for all titles.
Rental—Pay a fee to use a textbook for the semester and return it in good condition to the Bookstore by the due date. May rent new or used textbooks. Save up to 60% off the new book price. Please read our Rental Agreement.
E-Book—Textbooks available in digital format. If an e-book is available, you can choose the e-book or the print version. You don’t need both.
Direct Access—The Direct Access program is a new textbook model in collaboration with publishers that converts books into digital content. You will be emailed information before class starts if you are in a class that is using Direct Access.
What is an ACCESS CODE and how do I know if I need one?
An access code allows you to obtain online content and homework assignments. Codes can only be used once, so if a textbook has an accompanying code, the book will not be available in “used” condition in most cases. You will know your textbook has an access code with it, because it will say so right in the title of the book. Ex. LIFE SPAN DEVELOPMENT WITH CONNECT ACCESS CODE
Should I RENT or BUY my book?
Not all titles are available for rent, but if they are, it can save you some money!
Wondering why you can’t rent your language textbooks? Often these books are used for two semesters in a row, and books can’t be rented for the entire year.
Rentals are always due the last day of the semester and need to be in good condition. If not, your student account will be charged the replacement fee. We cannot accept books with any water damage (coffee, snow, etc.). You will receive and email at the end of each BLOCK if you have any rented books outstanding. You will also recieve several emails at the end of the semester reminding you of outstanding rentals.
What is the Bookstores’ RETURN POLICY for course materials?
1) Returns are accepted only for books used in the current block and must be returned by the first Wednesday of the block. We will not process refunds for books from previous blocks.
2) YOU MUST PRESENT YOUR RECEIPT!
3) DO NOT WRITE OR MARK YOUR BOOKS until you are certain you will keep them
5) NEW BOOKS must be in new condition, unmarked with no sign of use
6) Only complete art kits are returnable
7) ACCESS CODES- the code cannot be open or revealed
All other refund and exchanges will be decided on a case by case scenario, and we will work with you to the best of our ability. Returns can be processed at either Bookstore. Please see a sales associate to talk about your needs.
Rental Books must be returned to the Bookstore by December 21, 2020. We strongly encourage you to return your rental textbooks when you are done with them and not wait until the end of the semester.
EBOOK return policy is as follows: eBooks are refundable for 1 week after the class is dropped. Publisher access code cards cannot be opened and revealed.
Additionally, we cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.
Please visit the Bookstores or email us with questions or concerns. [email protected]
Where does the money go that I spend in the bookstore?
100% of Bookstore profits go towards CSB/SJU scholarships and campus improvements!