General Information

• AUTHORIZATION CODES
• BILLING PROCEDURES
• COLLECT CALLS - 3RD PARTY - OPERATOR ASSIST
• DIRECTORY ASSISTANCE
• HARASSING AND OBSCENE CALLS
• LOCAL CALLING AREA
• LONG DISTANCE AND TOLL FREE DIALING
• PHONE RATES
• QWEST DEX ON-LINE DIRECTORY (LOCAL)
• REPAIRS
• UNSOLICITED CALLS
• VOICE MAIL/UNIFIED MESSAGING (COMMUNITE´)

AUTHORIZATION CODE

Authorization codes (7 digits) are required for long distance calls. Authorization codes are sent to on-campus students through email during August. Please call our office at ext. 3482 if you need to this code or if you need to verify your code.

Returning students will be assigned the same code as last year. If you are a new student you will receive a number which will remain yours throughout your college career at Saint John's. The use of this code assures that you will be charged only for the calls you make. For your protection, you should memorize your code and keep any papers referring to it in a safe place. You are responsible for the security of the code. You are also responsible for ALL charges made to your authorization code. If you have any questions, please call 3482.

In case of loss or theft, it is your responsibility to notify the Voice Communications Office at 3482. You will be held responsible for all charges generated by the use of your authorization code after its loss or theft up to the point of notification of the Voice Communications Office. Saint John's University treats misuse of authorization codes as a serious offense.

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BILLING PROCEDURES

Each month, you will receive a copy of your call detail. The amount due will be listed at the bottom of the detail and will also appear on your bill from Student Accounts. Payment should be made to that office. If your telephone bill is not paid in a timely fashion, your long distance service will be disconnected. There will be a $25.00 service charge to restore service. If you have questions regarding your telephone bill, please come to the Voice Communications Office in the Great Hall during business hours.

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COLLECT CALLS / THIRD PARTY BILLING / OPERATOR ASSIST

Students are not to accept collect calls, place third party billing calls or place operator assist calls from their dorm rooms. A $10.00 service fee is added to each call due to work involved in locating the responsible party. Saint John*s telephone use is are restricted from placing 900 calls. Students may place operated assisted calls or "O" level calls with the use of their authorization code.

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DIRECTORY SERVICE

Campus Directory Service (including the College of Saint Benedict): Dial 0. There is no charge for this service.

Local Area Numbers: Dial 9 +411 + Authorization Code. This generates a $1.20 charge.

Non-Local Numbers: Dial 9 + 1 + (area code) + 555 + 1212. Listen for the recall dial tone and enter your authorization code. This generates a charge of $1.99.

You can also check on the World Wide Web for white or yellow page information.

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HARRASSING AND OBSCENE CALLS

If you receive annoying, obscene, abusive, threatening, or harassing calls, follow these suggestions.

• Hang up at the first obscene word. Hang up if the caller remains silent the second time you say hello. Remember, YOU control your telephone, not the person calling.
• Do not give any information, such as your name or address, until the caller has been properly identified.
• Call SJU Security at 2144 immediately and report the incident. They will refer the matter to the proper authorities for investigation.

NOTE: Inappropriate Phone and Voice Mail Use.
It is a crime under both Minnesota and Federal laws for anyone to make obscene or harassing phone calls. No member of the St. John's University community shall use obscenities in a greeting or a message in the telephone system. Inappropriate use of the telephone system including voice mail will result in disciplinary action.

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LOCAL CALLING AREA

Your local calling area includes:

(These are the only calling areas that will not generate a long-distance charge.)

All CSB/SJU locations: To reach any CSB or SJU location, dial the last four (extension) numbers only.

The following communities and their dialing prefixes: St. Joseph: 363; Avon: 356; Cold Spring: 685; Holdingford: 746; St. Cloud: 202,203,240,251,252,253,255,259, 529,534,650,654,656

Cellular: 239, 248, 249, 250, 267, 290, 293, 333, 709, 980

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LONG DISTANCE and TOLL FREE  DIALING

To Place a Long Distance Call: Dial 9+ 1 + area code + telephone number. Wait for the recall dial tone and enter your authorization code.

To Place a Collect or Credit Card Call: Dial 9 + 0 + area code + telephone number.

To Place an International Call: Dial 9+ 011 + country code + city code + telephone number. Listen for the recall dial tone and enter your authorization code.

To Place a Toll Free Call:  Dial 9 + 1 + toll free telephone number. 

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PHONE RATES

Long Distance Call Rates.  Students are charged the following rates as of August, 2003.   No surcharges or other fees are added to the cost of a call and students are not billed for local calls.  Rates are subject to change.

International Call Rates.  Rates for international calling are based on the AT&T tariffed undiscounted Direct Dial rates less a 90% discount.  These rates are subject to change if AT&T changes its rates and rate structure.  The rates cannot be accessed on the internet or by contacting AT&T.  Please contact our office for rate information pertaining to specific countries by calling #3482 or emailing clommel@csbsju.edu or tbirr@csbsju.edu 

You have a right to reach other long distance carriers from your campus residence phone. You can do so by dialing the access code (800 or 950 number) provided by that carrier. Direct complaints to: Enforcement Division, Common Carrier Bureau/FCC, 2025 M Street, NM, Washington, DC 20554.

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QWEST DEX ON-LINE DIRECTORY (LOCAL ).

Paper copies of the Qwest Dex Directory (Local) are available by requesting them from our office.  However, it is also available on-line.

• For instructions on how to activate the Qwest Dex on-line phone book on your PC, go to:
•  http://www.csbsju.edu/telecom/qwestdex.htm

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REPAIRS

Each student room is equipped with a telephone that is the responsibility of the occupants. The base rate for the telephone is included in the room rent.

If your phone is not working, call Voice Communications at 3482 to leave a message and we will have it fixed. There is no charge for normal repairs.   Please note: If the malfunction is due to abuse, you will be charged for repairs and replacement parts. If any of the phone's parts are missing, you will be charged for their replacement.

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UNSOLICITED CALLS

If you receive unsolicited calls, do not provide personal information, such as telephone number, social security number, credit card number, pin, or passwords.  It is not necessary to give out this type of information.

The caller may be someone who claims to be connected with your credit card issuer and ask to “verify” your account number to make sure you’re protected.  They then use this information for fraudulent purposes. Your real credit card issuer doesn’t need your account number, it already has it. If you have to provide the number, look up their number and call them back. 

If you happen to give out personal information, call SJU Life Safety at 2144 immediately and report the incident.

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