< Back | A to Z Index | Search | Home
Frequently Asked Questions and Answers
Communite Unified Messaging System
- How do I access my mailbox?
- Who do I call if I am having a problem with my unified messaging mailbox?
- Is there a way to bypass a greeting when calling someone?
- When I click on a voice mail message, the message automatically plays on my PC speakers. Can I change this and send it to my phone?
- When I click on a voice mail message, the message starts playing immediately. Can I change this?
- What is the Communite folder in my outlook folder list used for?
- What if I cannot find the Communite folder within my outlook folders?
- What if I forgot my mailbox password?
- How long do my voice mail messages remain in outlook?
- Will the CSB/SJU students use this same unified messaging system?
- How do I create a rule?
- How do I create a rule to send all my voice mail messages to a certain folder?
- Instructions on Creation of Communite´folder within Outlook?
If your mailbox (extension) is located at CSB:
- Dial 6700, 0r 320-363-6700 from off-campus
- Enter your mailbox number and # : XXXX # (4 digit extension)
- Enter your passcode (password) and # : (your initial password is 1234)
If your mailbox (extension) is located at SJU:
- Dial 2000, 0r 320-363-2000 from off-campus
- Enter your mailbox number and # : XXXX # (4 digit extension)
- Enter your passcode (password) and # : (your initial password is 1234)
Who do I call if I am having a problem with my unified messaging mailbox?
Please call the Telecommunications Office at 5566 or 3482.
Is there a way to bypass a greeting when calling someone?
Press # on your telephone keypad to bypass a voicemail greeting when calling someone at either CSB or SJU.
When I click on a voice mail message, the message automatically plays on my PC speakers. Can I change this and have the calls directed to a phone?
Your messages can be directed to your telephone or another remote phone rather than your computer speakers. This change is made on your voice mail media player.
- From the e-mail message, click on Playback Settings.
- Select Telephone Handset or Remote Telephone.
- Enter your phone number or the remote phone number.
When I click on a voice mail message, the message starts playing immediately. Can I change this?
Yes. If you do not want your message to play immediately when opening the e-mail, take the following steps:
- From Outlook go to the Tools menu and select Options.
- Click on the Unified Messaging tab.
- Uncheck Play Messages automatically when form opens.
- Click Apply and OK.
(Even though start up options indicates you can change where your messages play, it cannot be set from this options page.)
What is the Communite folder in my outlook folder list used for?
The Communité folder gets you directly to a website that can be used for the visual administration of your mailbox. This is your personal administration page. You can change you password, create distribution lists, change the type of messages that are played (new, old, or both), you can also set your status and toggle the playing of that status on and off. If you do not have this folder, you can also gain access to the site by going to http://communite/communite.
What if I cannot find the Communite folder within my outlook folders?
If you do not have this folder, please see Instructions on Creation of Communité folder within Outlook.
What if I forgot my mailbox password?
If you forget your unified messaging password, please call the Telecommunications Office at 5566 or 3482. We cannot tell you what the password is, but we can change it.
How long do my voice mail messages remain in outlook?
Your voice mail messages are set to be removed from the system after 30 days. If you want to keep your messages they can be archived. See Archiving E-Mail in Outlook for more information.
Will the CSB/SJU students use this same unified messaging system?
For 2005, the students will remain on the existing systems. In 2006, however, they will be moved over to the Communité system.
How do I create a rule to send all my voice mail messages to a certain folder?
- Right-click the e-mail message from the voice mail system, and click Create Rule.
- From the choices provided, select the desired conditions and actions, and click OK.
- To run the new rule on messages already in your mailbox, checkmark the Run the rule now on messages already in the current folder box, and click OK.
See How do I create a rule for my e-mail messages? for more information.
The Communité Client software creates options within Outlook to help you customize your unified messaging mailbox. It will create a folder that gives you a visualization of your mailbox. (You can also access this folder by going to http://communite/communite.)
After the client installation, (how will you know, will you need the client software before creating this folder?), if you do not have a Communité folder within your Outlook folder lists take following steps to create the folder:
- From the Go menu in Outlook click on Folder List. If the Communité folder still does not appear continue with the next step. If it does appear, click on the folder to customize your unified messaging mailbox.
- From Outlook, click on the File menu.
- Click New and then Folder.
- Enter the folder name as Communite
- Right click on your newly created Communite folder and click Properties.
- Click on the Home Page tab.
- In the URL Address enter: http://communite/communite
- Make sure the Show home page by default for this folder is checked.
- Click OK.
- You should now see your Communité folder within Outlook.
If you have any questions about the creating of this folder and the use of the Communité Client Software, please call the Telecommunications Office at 5566 or 3482.