Frequently Asked Questions

Frequently Asked Questions

Where is the Student Accounts Office?

When is the Student Accounts Office open?

What services does the Student Accounts Office provide?

What are the required fees for and do I have to pay them?

What is the Payment Agreement and Disclosure Statement?

Why do I have a finance charge?

Who do I contact if I have questions about the Financial Aid listed on my eBill statement?

How can I get more money, loans, work study, and other financial aid?

When are my loans going to go through?

Why isn't my full work study award applied to my account?

How do I get my student employment money?

When does payroll go on my account?

How can I put money on my food account?

If there is a credit on my billing statement, can I get a check sent to me?

Can international students pay online if they do not have a U.S. Financial Institution?

Do I have to pay for health insurance coverage if I have my own coverage?

How can I get a paper bill?

When are payments due?

What are my payment options?

What is an electronic check payment?

What if my electronic check payment is returned?

Where is the Student Accounts Office?

The Student Accounts Office is located on the first floor of the Quad, #148.

When is the Student Accounts Office open?

The cashier window is open from 8:30 a.m. until 3:15 p.m. Monday thru Friday (except holidays).  Office hours are from 8:00 a.m. to 4:30 p.m.

What services does the Student Accounts Office provide?

Check Cashing
Payment of bills
Cash Reimbursements
Answer questions concerning the bill

What are the required fees for and do I have to pay them?

The two fees described below are applied to every student for each semester that they are registered. This includes those students studying abroad and those who are student teaching or interning off campus. The fees are also applied to those students living off campus.

Student Life Fee:  $203.00/semester  All events, programs, activities and facilities are made available to students. It is impossible to regulate who does/does not participate in events, activities and programs or who utilizes facilities made available to them.   Therefore, the Student Life Fee is applied to all students, regardless of living arrangements.  A percentage of the Student Life fee is paid directly to the Student Senate for the benefit of students to enhance their overall educational experience.  Programs, events and activities are provided in which students have free access to attend.  Events, programs and activities include, but are not limited to speakers, performances, student clubs, intramurals and club sports.   This fee also compensates after-hour bus service (during the week) and security for weekend bus service to enable student participation and attendance to these events.  A percentage of the Student Life Fee is used to enhance student engagement and involvement in programs and activities on both campuses, including but not limited to, residential hall programs, spirituality groups/retreats, career service events, multicultural events and programs, and student health and wellness initiatives. The fee covers programming costs of these events and activities to allow students free access to attend.  In addition, the Student Life Fee provides students free admission to varsity athletic events and free access to campus center facilities and athletic complexes on both campuses.  Funding is also provided for programming and operation costs for First Year Orientation, The Record (campus newspaper) and KJNB radio (campus radio station).  Contact Student Development with any questions or comments regarding this fee. This department is located in Quad 167, SJU 320-363-2737.

Technology Fee: $128.00/semester  The Technology Fee is used to pay for all technology-related resources available to students residing on and off campus and those who are studying abroad. Among other things, the fee helps pay for e-mail accounts, network storage space, software licensing, the Banner system and internet service--as well as technical support and training related to these services. Since the fee covers services provided to all CSB/SJU students, it cannot be waived for individuals.

Contact Information Technology Services with any questions or comments regarding this fee. This department is located in Quad 090A, SJU 320-363-2228.

What is the Payment Agreement and Disclosure Statement?

The Payment Agreement and Disclosure Statement is an agreement between the student and the University that outlines how the student will pay their obligation to the school. It also outlines finance charges, use of ID card, use of Financial Aid, and your billing rights. You must have a Payment Agreement and Disclosure Statement filed with the school. This statement also outlines the different payment plan options.

Why do I have a finance charge?

A finance charge of 1% per month (Annual Percentage Rate of 12%) is applied to the "adjusted balance" due on the 10th of each month. The adjusted balance is calculated by taking the previous balance on your statement and subtracting any credits and payments.  To avoid a finance charge, your payment in full must reach the Student Accounts Office by the 10th of the following month. Please contact the Financial Aid Office regarding financial aid items listed on your statement or pertain to your billing account information. Their contact information is: phone 320-363-3664, email finaid@csbsju.edu, or you may visit their web site at: http://www.csbsju.edu/financialaid.

Who do I contact if I have questions about the Financial Aid listed on my eBill statement?

Please contact the Financial Aid Office regarding financial aid items listed on your statement or pertain to your billing account information. Their contact information is: Phone 320-363-3664, email finaid@csbsju.edu, or you may visit their web site at http://www.csbsju.edu/financialaid.

How can I get more money, loans, work study, and other financial aid?

This question should be addressed to the Financial Aid Office at 320-363-3664 or sjufin@csbsju.edu.

When are my loans going to go through?

This question should be addressed to the Financial Aid Office at 320-363-3664 or email them at: sjufin@csbsju.edu.

Why isn't my full work study award applied to my account?

While work study is a form of financial aid, the money must be earned. Students are given a specific dollar amount that they may earn each semester. Until the money is earned and applied to your account, you will not be given credit for it. If you would like to have your work study checks directly applied to your student account, you will need to come to the Student Employment Office (Quad 154) to complete the necessary paperwork.

How do I get my student employment money?

Each student must fill out a form stating where they would like their student employment funds to be applied. This form should be filled out at the Student Employment Office located on the first floor of the Quad-Room 154, just down the hall from Student Accounts.

Choices are as follows:

  • 100% Billing Account
  • 75% Billing Account / 25% to Off Campus Bank Checking Account
  • 50% Billing Account / 50% to Off Campus Bank Checking Account
  • 100% to Off Campus Bank Checking Account

When does payroll go on my account?

Student payroll goes on student accounts approximately 10-14 days after time cards are due. Time cards are normally due on the 1st of the month. For additional student employee payroll questions, please contact the Student Employment Office at 320-363-3855 or email seoffice@csbsju.edu.

How can I put money on my food account?

Money to change/increase your food account should be given to the Dining Service office or changes can be made online through Manage My ID.

LINK TO MANAGE MY ID

The Dining Service office is located on the first floor of the Quad-Room 131. You may reach them by phone by calling 320-363-3487.

If there is a credit on my billing statement, can I get a check sent to me?

Yes, any time that a credit balance exists on your account (except when it is Federal dollars and school is not in session), a check can be sent to you. A check can be processed at the Student Accounts Office window with the appropriate ID, (Banner ID card or Drivers License).

A check can also be mailed via a request from an SJU email account. The email should include: the amount of the check (cannot exceed the credit amount in account), the name of the person the check should be made out to, and the address the check will be sent to. Please email at sjustacct@csbsju.edu to request your check.

If you prefer, you may carry a credit balance on your account. When new charges are applied to your account, your credit balance will decrease by the amount of the new charges.

If you are not returning for the following semester, please email at sjustacct@csbsju.edu to request your check. You will need to provide the student ID number and address that the check should be sent to.  If you do not phone, a check will be sent to your permanent address approximately 30 days after the end of the semester.

Can international students pay online if they do not have a U.S. Financial Institution?

Payments can be made online by international students without a U.S. Financial Institution through a credit card transaction only. Electronic checks from non-U.S. Financial Institutions will not be accepted.

Do I have to pay for health insurance coverage if I have my own coverage?

If you have health insurance coverage thru your parents policy or your own personal policy, you are not required to purchase the insurance thru Saint John's. You must however, fill out the insurance waiver form or your tuition account will be charged automatically. It is a requirement that every student must have health insurance coverage. The minimum amount of health insurance that non-athletes need is $500,000 and athletes need $90,000 of coverage. It does not matter if this amount of coverage is provided by the college insurance plan or by your own personal health insurance. You do not need to buy the college insurance plan if your coverage is sufficient.

How can I get a paper bill?

The University will not be providing any paper bills. While viewing your billing statement online, there is a link that says Print This Statement in the upper right corner. This is how you can procure a paper bill.

When are payments due?

The academic year is divided into two billing periods -- Fall Semester (billed in mid July and due August 10th), and Spring Semester (billed in mid December and due January 10th). All services which have an annual charge, such as tuition, room, etc., will have one-half of the annual charge applied to the first billing period and one-half applied to the second. Charges which do not have annual rates, such as class fees, appear on the first statement of each billing period. Billing statement notifications are sent out monthly to the student's SJU email account and all Authorized Users. Payment of your bill is due on the 10th of each month for August, September, October, January, February, March; and the 7th of each month for November and April.  Accounts should be paid in full for each semester by November 7th and April 7th.

What are my payment options?

Online Payment Options
Checking/savings account: Transfer directly from your bank account to your tuition account.
Credit card: We accept online credit card payments from MasterCard, VISA, American Express, and Discover. Credit card payments will be assessed a convenience fee of 2.75% of the transaction, with a $3 minimum charge. Payments made online will give you a receipt confirming your payment if requested.

Other Payment Options
Cash: Personally paid in the Student Accounts Office.
Check: Made payable to St. John's University and mailed or personally delivered to the Student Accounts Office.
Wire Transfer: To make a wire transfer payment, please contact the Student Accounts Office by either mailing or emailing your request to receive the wire transfer information.  You may also stop in the Student Accounts Office to request the information in person. When making a wire transfer, please include the student's ID number and name in the reference section.

What is an electronic check payment?

An electronic check payment takes the funds directly from a personal checking or savings accounts, just as a written check would. For this mode of payment, a bank routing number and account number are necessary. No corporate checks will be allowed, i.e. credit cards, home equity, traveler's checks, etc.

What if my electronic check payment is returned?

If the electronic check payment you make is returned for any reason (i.e. insufficient funds, stopped payment, closed account, etc.), your student account will be charged the amount the check was for as well as an additional $25.00 returned check fee.  An electronic check payment takes the funds directly from a personal checking or savings accounts, just as a written check would.  For this mode of payment, a bank routing number and account number are necessary.  The bank routing number can be found in the lower left hand corner of your check.  Please double check your numbers for accurracy before submitting the payment.  No corporate checks will be allowed, i.e. credit cards, home equity, traveler's checks, etc.