If you're having trouble viewing your statement, you may need to change your Pop-up Blocker settings.
Blocking pop-ups may interfere with some of our websites when making a payment on an account. If you receive a message saying a pop-up was blocked or an additional page does not open after clicking My Account, you may need to change your pop-up blocker settings so that you can access the bill payment screen.
Please refer to the information below on how to disable pop-up blockers (depending on the security level you choose) in several major browsing applications.
Internet Explorer 10 & 11 (use any of these options to turn off Pop-up Blockers)
Note: If you want to block pop-ups within your browser, after accessing your account, you can follow the instructions again and turn on the blocking of pop-ups.