How to Navigate the eBill Site

1.      Instructions for making profile changes in My Profiles

  Under the My Profiles tab, you will find additional tabs for updating your Personal Profile and Payment Profile.

·         You can enter an alternate email address. If you choose to enter an alternate email address, emails will be sent to both email addresses. Note that if you change your email address, it will become your new Login ID.

 ·         Another feature of the eBilling system is text messages.  You can choose to get optional text messages about new bills and upcoming payments. By entering your mobile number and choosing your mobile carrier, you will receive text messages regarding the new bills or reminding you of upcoming payments.

 Under Payment Profile-

·         You can add, edit, or delete stored payment methods.

a.       To add a payment method, select a payment type from the drop down arrow and click on Go (Follow screen instructions to set up payment method).

b.       To edit a stored payment method, click on the pencil under Action for the appropriate payment method.   This is where you can change the Account Nickname and the Name on Account.  Click on Save to keep changes.  You will receive a message that your changes have been saved.

c.       To delete a stored payment method, click on the red X under Action for the appropriate payment method. You will receive a message asking if you're sure you want to delete the selected payment method. If you answer yes, you will receive a message telling you that your payment method has been removed.

2.      Instructions on how to set up Authorized Users: (to be used by students) 

At the top of the home page, you will see a tab called Authorized Users.  Click on this tab to give others (parents, employers, etc.) the ability to access your account information.  Authorized Users are people that the student sets up to have access to their account information and to make payments on their behalf. Authorized Users do not have access to the student's personal stored payment methods, academic records or other personal information. Only the student can set up Authorized Users. Please ensure that you have completed this important step.

To access Banner Self Service‐

From the SJU Home Page http://www.csbsju.edu/

Go to Tools (top of page)
Choose Banner Self Service (left side of page)
Enter your Banner ID Number
Enter your WSC
Select Login
This brings you to the Banner Self Service.
Select Student Services
Select Student Account
Select My Account
This will take you to the eBilling home page.
On the top of the home page, you will find a row of the following tabs:
Home, eBills, Payments, Authorized Users, My Profiles
To add authorized users to your profile, select the Authorized Users tab at the top of the screen.
From this page, you can give others (parents, employers, etc.) the ability to access your account
information. Please note that authorized users DO NOT have access to your stored payment methods,
academic records, or other personal information.
*You have the ability to add more than one Authorized Users.
Click on the Add an Authorized User button.
Enter the email address of the authorized user.
Choose whether or not your authorized user can view your billing statement.
Choose whether or not your authorized user can view your payment history.
Select the Add User button.
Please read the following statement carefully. When you are done, check I Agree and then select
Continue.
At this point, you may add other Authorized Users if you would like.
This will take you to the Authorized Users confirmation page. An email message has been sent to the email you provided with instructions on how to login and view billing information. The email will provide a link to the login page for Authorized Users as well as the user name and temporary password. To add another Authorized User, click on the Add an Authorized User button.
From the Authorized Users tab you can also edit and delete Authorized Users.  To edit an Authorized User, click the pencil icon, update the information, and click Update User. To delete an Authorized User click the X icon and click OK. Please note that when you delete an Authorized User, that person will no longer be able to make payments to your account. Any scheduled or automatic payments by that person that have not already been applied, will be canceled.
 To update an email address for an Authorized User, you will need to delete the user and set
them up again with the new email address.

3.      Instructions for using the Select Student tab (for Authorized Users)

If you are an authorized user for more than one student at Saint John's University, there is a Select Student tab that you will find useful.  The Select Student tab allows you to choose which student's account or billing statement you would like to see at this time by simply selecting the name you want.  If you have a student that attends Saint John's University and one that attends the College of Saint Benedict, you will not be able to view both of your students under the Select Student tab.  You will need to login separately for each of the students due to different websites.  The website for a Saint John's authorized user is:   https://secure.touchnet.com/C20178_tsa/web/login.jsp.

*If you are an authorized user for more than one student at Saint John's University, but do not see both of their accounts in the Select Student tab, make sure that both students have set you up as an Authorized User for their account or you will not have access to both.  Only the student can set up their Authorized Users.

*If you are planning to be an authorized user for only students at Saint John's or the College of Saint Benedict, you will only need to go through the process of setting up your Authorized User account once.  However, if you are an authorized user for both a student at Saint John's University and a student at the College of Saint Benedict, you will need to go through the process of setting up your Authorized User account twice, once at each respective site.

*At the bottom of this screen you will see a Pay All button. The Pay All functionality is not available at this time.

4.      Instructions on viewing account activity from a specific term using the Home tab

Under the Home tab, you will find a Quick View box open by default to Current Account Status.

From this you can choose to see activity since the last billing statement or activity from the past.

5.      Instructions on viewing your eBill from the Home tab

·         In the Quick View box, click on the eBill tab.

Clicking on either latest bill or Student Account will bring you to your most recent billing statement. For help reading the eBill, please go to #6 of the instructions listed below.

6.      Instructions on viewing your latest transaction from the Home tab

·         In the Quick View box, click on the Recent Payments and Credits tab.

You will now be able to see the three most recent credits to your account. If you are looking for a list of more payments than just these three, click on Payment History. This will link you to the Payments tab and allow you to see an itemized list of all payments that have been made to your account. The payment history instructions will give you more specific information on how to create this list.

 *Note: Clicking the Home tab will always return you to the Quick View screen*

7.      Instructions for viewing and understanding the eBill using the eBill tab

·         Click on the eBill tab from the top ribbon of tabs. By default, the page should open to Account Summary from the dark blue ribbon.

 *You will find a box with information regarding your current status including the Due Date for the bill, the Statement Amount, the Current Balance, and the option to Pay. The distinction between Statement Amount and Current Balance is that Statement Amount reflects the status of the account on the day the bill was posted. Current Balance, on the other hand, has the same charges and credits that would be accounted for in the Statement Amount but may also includes payments and charges that have occurred since the bill was posted.*

 ·         Available options from the eBill page:

*View Statement Drop Box: By default, this will be set to the date of the most recent bill. However, you can also click the triangle and choose a past bill. Click ok.

*Print This Statement: Clicking the Print This Statement link will open a new window with a printable bill. From here you can print the bill if you are looking for a paper copy version of the bill.

  ·         On the eBill itself:

*In the upper right corner, you can find a quick overview of the information that is on the bill: the date the bill was posted, the due date, and the amount that is due.

The contact information for the Student Accounts Office can be found to the left under the shield. Please direct questions you have regarding your bill to our office. 

Below this, you will see current charges and current credits. These include any charges or credits that have occurred since the last billing statement.  By subtracting the credits from the charges, you will calculate the Current Billed Balance.  This amount should match the number listed as the Amount Due in the upper right corner. This is the amount you will be expected to pay by the date specified.

You may see a divider line below Current Billed Balance and an Authorized Financial Aid Heading.  Authorized financial aid means that the funds are on their way, but they have not been received by the Financial Aid Office.  The difference between the Financial Aid Balance and the Current Billed Balance will appear below as the Total Amount Due.

You may also see a section titled Memo Items. If something is listed as a Memo Item, it means that there is a step in the process of procuring the funds that has not yet been taken care of; the funds will not arrive until those items are taken care of.  If you have questions regarding these Memo Items, please contact the Financial Aid Office at 320-363-3664.

Current Balance: The Current Balance is calculated by taking the Previous Billed Balance, adding the charges, and subtracting the credits. This reflects the balance shown from the billing period without taking in to account Authorized Aid or Memo Items.

Total Amount Due: The Total Amount Due is the Current Balance minus Authorized Financial Aid (not Memo Items). This is the amount you should be paying.

8.      Instructions on how to look up account activity since the previous billing statement

a.       Go to the eBill tab from the top ribbon.

b.       Go to the Recent Account Activity link in the dark blue ribbon.

c.       The page will automatically open to Current Activity which will itemize anything that has happened to the account since the last billing statement.

9.      Instructions on how to change the term that is shown

 a.       On the same page, there will be a drop down box titled View Transactions by Term.

 b.       Click on the triangle. A list of different terms will show up.  Note: If there is a number in brackets next to a term, that means there is still an unpaid balance from that term.

 c.       Click the term you would like to see.

 d.       Press Go.

 e.       The Estimated Financial Aid and the Current Activity will change to reflect the given term.

 f.       You can sort the items on the list by clicking on their header. You are able to sort based on Description, Date, or Amount.

10.      Instructions on how to make a payment with eBilling

In order for you to view your eBill or make an online payment, you will need to log on to Banner Self Service:

Enter your Banner ID Number

Enter your WSC

Select Login

In Banner Self Service:

     Select Student Services

     Select Student Accounts

     Select My Account

This will take you to the eBilling home page

The home page offers a Quick View of your Current Account Balance. The Quick View has access to Current Account Status, eBills and Recent Payments and Credits.

Notice at the top of the page, that there are also several tabs that can be used to navigate through the system.  These tabs include:

Home, eBills, Payments, Authorized Users, My Profiles

To view your current bill statement:

Choose the eBills tab.

Some information to be aware of on your bill-

On the lower left hand corner of your statement you will see a link for Important Information Regarding your Bill. If you click on this link you can access information regarding payment plans and payment dates, finance charges and contact information for various departments that can handle questions regarding the account.

On the top right hand side of the bill, there is the option to Print This Statement. Use this option if you would like to print a copy of your bill. If you intend to mail in a check as payment on the account instead of making an electronic payment, note the Banner ID number or the student name on the check. The address to remit check payment is noted on the bill.

The address to mail payments to is:

St. John's University

PO Box 5000

Student Accounts Office

Collegeville,  MN 56321

To make an online payment:

Please select the Payments tab at the top of the screen. To initiate a payment, select the Pay link under Action.

Step 1: Select a Payment Method:  From the drop down box, make your payment method selection. Your choices are Electronic Check (from your checking or savings account) or Credit Card.

 Electronic Check:

To make an Electronic Check payment, select this option and then click Go. Now you will enter your bank account information.

In Account Type choose either checking or savings

Enter your routing number

Enter your account number

Confirm your account number

Enter the name as it appears on the account

After you've entered all the information, you can save the account information as a profile for future use by checking the box below Option to Save. When you login to make a payment in the future, the information will be available to select as one of your payment methods.

In the Save Payment Method As box, name your payment, e.g. Primary Checking, Checking Account.

*Note:  If any of the bank account information becomes incorrect at any time, be sure to delete the corresponding Stored Payment Method and then you will need to add a new Payment Method with the correct information.*

Select Continue

On the next page, enter the amount you would like to pay to the account. You may also enter information on the Memo line for future reference.

You can change the Payment Date if you do not want the payment applied to the account that day.

Please review the following statement regarding your payment. Select I Agree and then select Continue.

Payment to your account is now complete. This is the confirmation page. A confirmation email will also be sent to the SJU email address and email addresses for all Authorized Users for your records.

Credit Card:

To make a payment by credit card, choose this option and then click Go.

The next screen is where you enter all of your credit card information

Enter the credit card number.

Enter the name as it appears on the card

Enter the expiration date from the pull down window

Enter the type of credit card from the pull down window

Enter Card Verification Value.

After you've entered all the information, you can save the account information as a profile for future use by checking the box below Option to Save. When you login to make a payment in the future, the information will be available to select as one of your payment methods.

In the Save Payment Method As box, name your payment, e.g. Primary Credit Card, My Credit Card.

*Note: If any of the banking account information in a Stored Payment Method changes, e.g. a credit card expires or an account closes, please delete that Stored Payment Method and add a new one with the updated information.*

Select Continue

On the next page, enter the amount you would like to pay to the account. You may also enter information on the Memo line for future reference.

Though the default Payment Date is set on the current date, you can change the date so that the payment is applied at a later date.

You will have the opportunity to review this transaction before being submitted.

Select Continue

Review your payment details on the next screen. Verify that all of the information is correct. After you have confirmed that all of your information is correct, select Submit Payment. If you need to edit the payment information select the

Change these values button.

Your credit card payment is complete. This page contains your receipt information. Be sure to print this page for your records. For security reasons, we recommend that browser be closed after the payment has been made.