FAQ

What is a primary care provider?
A primary care provider (PCP) is a practitioner who sees people for routine visits and common medical problems. A primary care provider also coordinates their patients' care and refers them to specialists as needed. This person is usually a medical doctor, but may be a physician assistant or a nurse practitioner. Your PCP is often involved in your care for a long time, so it is important to select someone with whom you will work well and feel comfortable.  Learn more about how a primary care provider helps you.

When should I select a primary care provider?
It is best to establish a relationship with your primary care provider before you get sick. You can start today by scheduling periodic preventive health exams. Meet the providers at the Saint John's campus clinic. See all the providers in the HealthPartners Central Minnesota Clinics system by accessing the provider directory.

 Why am I put on hold when I call?
That is a part of our phone system to ensure every caller is put in order of the exact time they called and our scheduler can automatically pick up the next person in line when she finishes a call. This allows us to monitor all wait times and ensure we speak with you as soon as possible.

What do I need to bring to a visit?
Patients will need to bring their current insurance card, emergency contact person's name and phone number and a list of prescriptions. Depending on the reason for your visit, you may be asked to bring additional items or information.

Does the clinic accept my insurance?
HealthPartners Central Minnesota Clinics - Saint John's Campus welcomes all major insurance plans. To confirm this, please call the member services number listed on the back of your insurance card. Tell the representative that you would like to know if you have coverage at HealthPartners Central Minnesota Clinics.