Cable TV access is provided in almost all CSB and SJU buildings. CSB and SJU buys its cable TV service from a company named Apogee. They have a 24 hour a day, 7 day a week support phone number that you can call to get assistance getting your TV connected and working on the CSB/SJU cable TV system. The Apogee 24/7 support phone number is 1-855-465-6738. If you are experiencing a cable TV reception problem, please click on the "Cable TV Help" in the sidebar.
To receive the digital cable channels you need a digital TV with a QAM tuner. Make sure you go into your TV’s setup menu and make sure that the tuner is set to “CABLE”. Then find an “auto tune” or “auto scan” option in the menu that will automatically find the active channels on the cable TV system and make them available for viewing. This process will take the TV several minutes.
If after the auto tune process is complete you only get a good picture on channel 2, and a test pattern on channel 61, it means that your TV is not equipped with a QAM tuner. If your TV does not have a QAM tuner you will either need to get a different TV or buy an external QAM tuner that you can connect to your TV using a HDMI or AV connection. Several external QAM tuner options are available online at various vendors like amazon.com.