Institutional Report for NCATE
Standard 6: Unit Governance and Resources
The unit has the leadership, authority, budget, personnel, facilities, and resources including information technology resources, for the preparation of candidates to meet professional, state, and institutional standards.
Element 1: Unit Leadership and Authority
Leadership within the Education Department is facilitated by the leadership team, which consists of a full-time Department Chair (Br. Doug Mullin, OSB), a full-time Director of Teacher Education (Dr. David Leitzman), a person who serves as both Director of Partnerships and the Departmental Advisor (Jeanne Cofell), and an Administrative Assistant (Maryjean Opitz). This team meets regularly to assess, plan for, and coordinate issues and matters relating to teacher education. This leadership team serves as the agenda committee for departmental meetings and specifically addresses all matters of budget, personnel, facilities, resources, and departmental policies. All Education Department faculty members review the leadership performances of the Departmental Chair and the Director of Teacher Education annually.
All teacher education programs at CSB/SJU are coordinated by, and are under the direct leadership of the Education Department. Using the conceptual framework of “Teacher as Decision Maker,” the Education Department has structured each of the institution’s teacher education programs as a delivery system for the Minnesota Standards of Effective Practice (SEP). Through the leadership of the Education Department, each teacher education programs offered by the institution has been proposed to the Minnesota Board of Teaching with assurance that all candidates in each respective program have sufficient opportunities to know, practice, and be assessed on each of the SEP as well as the requisite content standards. This was a monumental accomplishment that required the cooperation and support of the faculty and staff of the Education Department as well as of the other various departments of College of Arts and Sciences that support teacher education programs. Documentation of these delivery systems is in the SEP portfolios for each of the unit’s teacher licensure programs. State approval of the unit’s plan for implementation of the SEP is documented by letters from the Director of the Minnesota Board of Teaching for elementary and secondary teacher education programs.
In addition to the SEPs, the Minnesota Board of Teaching requires a delivery system for requisite content standards in each area of teacher education for which the CSB/SJU Education Department will recommend candidates for licensure. The Board of Teaching requires documentation with course syllabi that demonstrates to licensed professional educators in the respective field that candidates would have the opportunity to learn, practice, and be assessed on each of the prescribe content standards. The first step in achieving that goal was to meetings hold meetings with the appropriate Education Department Methods faculty, College of Arts and Science faculty, and K-12 faculty for each content area of licensure. Those meetings, held spring semester 1997, were directed at identifying college courses to be required of candidates that would deliver the requisite content standards. The result of those meetings is the current set of content course requirements for the 5-8 specializations.
The Education Department and other faculty work together in collaboration with P-12 practitioners in the design, delivery, and evaluation of all the CSB/SJU teacher education programs through the Teacher Education Advisory Committee (TEAC). This committee meets once each semester and is comprised of all full-time Education Department faculty members, 5 college faculty, and 25 P-12 practitioners (including teachers, counselors, and principals). In the past year, TEAC collaborated and addressed the Teacher as Decision-Maker Conceptual Framework, the Diversity Plan, the Technology Plan, our program for initial field experiences, and partnership development between the Education Department and P-12 schools.
Element 2: Unit Budget
Education Department budgetary allocations permit faculty extraordinary opportunities for teaching, scholarship, and service that extend beyond the unit to P-12 education and other programs in the institution. For each of the past three years, at least one Education Department faculty member has received a paid sabbatical that gave that person the opportunity to engage in exceptional professorial work beyond regular responsibilities. The following cases illustrate specific ways in which these opportunities have recently been afforded to Education faculty:
- During the summer and fall semester of 1998, Dr. Dee Lamb participated in a faculty study group that traveled to South Africa. While there, she was able to study, visit, and learn about elementary and secondary schools in black townships, as well as the workings of the South African Truth and Reconciliation Commission. As a direct result of her study and learning in South Africa, Dr. Lamb began a school sponsorship program in which the CSB/SJU Education Club has been soliciting donations of money, books, and school supplies for the Pendla School (Port Elizabeth). That sponsorship continues even today. Additionally, the workings of the South African Truth and Reconciliation Commission provided inspiration to Dr. Lamb for incorporating principles of restorative justice into her teaching and scholarly work in child discipline.
- During fall semester, 1999, Dr. Don Hoodecheck conducted a study assessing the effectiveness of a diversity-in-the-workplace training program used with employees of a large St. Cloud banking firm. The mayor of St. Cloud had previously appointed Dr. Hoodecheck to serve on the “Managing Diversity in the Twenty-First Century Leadership Committee.” This group of 35 community leaders was working with the mayor to prepare the people of central Minnesota communities for an increase in diverse populations. Dr. Hoodecheck was the key player in assessing diversity training offered through the WISERSM (Workplace Integrity, Self-esteem, Equality, and Respect) Program as a part of that effort.
- During fall semester, 2000, Dr. Lynn Moore used qualitative research methods to learn how the intertwining constructs of culture and learning took place on an American Indian Reservation of Ojibwe people. Dr. Moore worked with students, faculty and staff at a school on the Red Lake Reservation. She learned the stories of a number of people there and came to understand that cultural sharing provides a context for enhanced learning. She was able to share the gleanings of her research with the school faculty and other community members.
- This current spring semester, Dr. Ed Sass is working with the faculty and administration of a local rural school district to assess the community’s perception of the district’s educational effectiveness. This work will help the district to develop its strategic plan while at the same time providing Dr. Sass the opportunity to learn more about the issues and decision-making processes of a local rural school district.
In addition to these examples of budgetary support for extraordinary faculty opportunities, the budget for curriculum, instruction, faculty, clinical work, and scholarship, etc., supports high quality work both within the Education Department and with partner schools. Demands for institutional resources come from all units of the colleges. Nonetheless, the Education Department has received comparatively high levels of institutional support to strengthen all aspects of its teacher education programs. Recent changes in Minnesota licensure requirements mandated the development of curriculum, and the hiring of instructional faculty who also supervise the clinical work related to the development of teachers for mid-level learners (grades 5-8). Last year, two new tenure-track positions were secured by the Education Department to support these developments. Furthermore, a new position was created with staffing to provide additional advising services to candidates and to direct partnership planning with P-12 schools. All of these examples point to the vitality of a dynamic Education Department that enjoys a very high level of institutional support.
Element 3: Personnel
The Education Department enjoys workload policies and practices that permit and encourage faculty to be engaged in a wide range of professional activities including teaching, scholarship, assessment, advisement, work in schools, and service. Again, the best evidence of this is the wide range of professional activities in which Education Department faculty engage.
Teaching. Teaching is at the heart of the mission for any liberal arts college. This is certainly the case for CSB/SJU and the Education Department. Faculty load is currently determined in terms of sevenths of a load. A full-time semester teaching load consists of three 4-credit classes (3/7). Two semesters (6/7) plus a January Term (1/7) equals 7/7. Full-time Education Department faculty who teach 4-credit pedagogy classes and 2-credit pedagogy classes for middle level learners are given a 2-credit release to supervise students in school based field-experiences. This year, the Education Department has a total of 10 full-time, 4 part-time/shared-time, and 11 adjunct faculty members.
Scholarship. While Education Department faculty members have had exceptionally heavy workload responsibilities between teaching and assessment work addressing BOT and NCATE standards, there has been, nonetheless, much scholarship demonstrated. A sampling of some of the notable highlights from this past year alone includes:
Dr. Bruce Dickau’s work in maintaining the website he developed for the Minnesota Science Licensure Framework
Dr. Don Hoodecheck’s work with the St. Cloud mayor’s diversity initiative in consultation, documentation, and program assessment;
Dr. Dee Lamb’s work in researching, coordinating, and developing the Education Department’s Diversity Plan;
Dr. Janne Lillestøl’s work of developing training programs for the Minnesota Department of Children, Families, and Learning, and giving in-service workshops to special education teachers throughout the state;
Dr. Lynn Moore’s publishing an article on literacy in the April 2000 issue of Talking Points;
Br. Doug Mullin’s work in researching, coordinating, and developing the Education Department’s Technology Plan;
Dr. Ed Sass’s lecture and workshop at the Eighth International Polio Conference, as well as his work of developing and maintaining websites including the renowned Educational Resources and Lesson Plans, and Lake Agassiz, a site developed for Cybersurfari, which is sponsored by the U.S. Department of Education;
Dr. Art Spring’s regular has book reviews which are published in the Interdisciplinary Journal of Theology, Philosophy, History and Science.
Assessment. All faculty and administrative staff members of the Education Department have been deeply immersed in assessment activities, especially over the past several years. The Teacher Education program approval process required by the Minnesota Board of Teaching has engaged all full-time and part time members of the Education Department. All syllabi had to be aligned to the Standards of Effective Practice and the content standards prescribed by the legislature. Grids had to be created to document the opportunities candidates were given to learn, practice and be assessed on each of the standards. All of this took immense quantities of time, effort, and organization.
Of course, true assessment involves much more than simply completing checklists. The Education Department faculty were also deeply involved in evaluating and revising programs and courses during this time to assure that all standards were addressed in ways that there would be a preponderance of evidence that candidates completing the CSB/SJU Teacher Education programs are aptly prepared with the knowledge and skills for effective teaching. A notable example of this is the knowledge base that was created, during the summer of 2000, to support the Education Department’s conceptual model, “Teacher as Decision-Maker.”
Simultaneously, assessment work was going on to prepare for the NCATE site visit. The Education Department made the decision to move forward and become a pilot institution for NCATE Standards 2000. This decision was consistent with the Education Department’s commitment to be forward looking and the belief that performance-based assessment would give the department the best information about the strengths and opportunities present in its programs. Nonetheless, this decision required a tremendous investment of resources in planning, in developing rubrics that would appropriately describe performances, in selecting and collecting performance based data, and in analyzing, synthesizing, and evaluating program quality based upon the collected data.
Advisement. Because of the immensity and complexity of teacher education programs as well as of the Core Curriculum of the colleges, student advising tends to be very time consuming for Education Department faculty. After the first year of full-time teaching, all faculty members take on advisees. In fall 1999, a part time Education Advisor administrative staff position was added to the Education Department to reduce the size of the advising load for the faculty. Currently, the Education Department considers 20-30 advisees to be an appropriate load for each full-time faculty member who has completed the first year of teaching.
Work in schools. Education Department faculty who teach pedagogy courses typically work collaboratively with P-12 practitioners in schools, especially in the design, implementation and assessment of practicum field experiences for candidates in the courses. A number of faculty members have also taken on additional noteworthy projects in schools over the past three years:
- Ms. Sandy Bot-Miller is a member of the Site Council at both North Junior High and Apollo High Schools in St. Cloud. She recently served on the St. Cloud District 742’s Decision-Making Committee for implementing the Minnesota Grad Rule Profiles of Learning. She also served on the District’s Communications Improvement Committee as well as on hiring committees for Principal and Assistant Principal positions at Apollo High School.
- Dr. Bruce Dickau has been working in and with several local schools as a science fair judge.
- Dr. Art Spring has been working closely with the Lab School in developing and teaching school wide theme days on China and Jerusalem. He has also worked with the faculty of Our Lady of Christians Elementary School on implementing the Minnesota Graduation Rule.
- Dr. Janne Lillestøl and Br. Doug Mullin have both taught in schools and worked with P-12 practitioners and clinical students in New Orleans in the past three years.
- Br. Doug Mullin has also given faculty in-service workshops at different elementary schools in central Minnesota on the standards of the National Council of Teachers of Mathematics (NCTM). This year he is also conducting a series of in-service workshops on instructional uses of technology for the faculty of St. John’s Preparatory School.
- Dr. Dee Lamb developed collaborative projects on the Civil War, and Medieval life with the 5th and 6th grade faculty and students of the Lab School.
- Dr. Lynn Moore carried out the research for her sabbatical working in St. Mary’s Mission School on the Red Lake Indian Reservation.
- Dr. David Leitzman and Dr. Ed Sass have been serving as consultants to the Site Improvement Council for South Junior High School.
- Dr. Sass is also conducting a community survey for Rocori Public Schools.
- Ms. Marian Johnson is an elementary school practitioner, on leave from St. Cloud Public Schools, with a full-time term teaching contract with the Education Department. As a practitioner, she also served the school district as a Math Instructional Leader.
Professional Service. All members of the Education Department also contribute professional service within the department, the colleges, as well as beyond. All Education Department faculty and administrative staff serve as members of the Teacher Education Committee (TEC) and the Teacher Education Advisory Committee (TEAC). As such, they serve on the various standing subcommittees including the Admissions Committee, the Hearing Committee, and the Reading Committee. And, they also serve on various ad hoc subcommittees (e.g., the block schedule committee) and search committees for the hiring of new faculty and staff.
Education Department faculty members also serve the broader colleges through their work as members of the Joint Faculty Assembly. Over the past three years, individual members of the Education Department faculty have served on various faculty governance committees:
- Dr. Bruce Dickau, as chair of the Academic Assessment Committee and the Core Assessment Team;
- Dr. Dee Lamb on the CSB Student Life Committee;
- Dr. David Leitzman on the Academic Assessment Committee;
- Dr. Lynn Moore on the Faculty Governance Committee;
Additional service to the colleges by members of the Education Department faculty over the past three years includes:
- Dr. Don Hoodecheck’s service on the CSB Admission Committee;
- Dr. David Leitzman’s service as a member of the CSB Service and Scholarship Fund selection committee;
- Dr. Lynn Moore’s service as a reader and evaluator for the Sister Emmanuel Renner Scholarship;
Education Department faculty members also contribute professional service beyond the colleges on community, state, regional or national levels:
- Dr. Bruce Dickau has served on the Gateway Project, a part of NCREL, for the Child, Family, and Learning. He also chairs the Minnesota Science Licensure Framework, and has served as judge for the Odyssey of the Mind Regional Tournament.
- Dr. Lynn Moore serves as a member of the local Advisory Council for the America Reads project. For the past two years,
- Dr. Ed Sass and Dr. David Leitzman have served as Minnesota Grad Rule Technicians.
- Dr. Leitzman has served on the Research Committee of the United Way of the St. Cloud Area since January 1995. He also continues his service as the secretary of the St. Cloud State University Chapter of Phi Delta Kappa.
- Br. Doug Mullin has served the monastic community of St. John’s Abbey as a member of the leadership team on the Abbot’s Staff (Subprior) and as a member of the corporate board of directors for the Order of Saint Benedict (the Senior Council) since 1997.
- S. Lois Wedl has served on the Executive Board of the Association of Adult Development and Aging since 1997, she also continues her service on the Board of Directors for the Assumption Nursing Home.
All members of the Education Department faculty also contribute professional service through their individual professional affiliations among which are:
Adult Aging and Development Association / Alpha Chapter of Alpha Upsilon Alpha / American Association of Colleges for Teacher Education (AACTE) / American Association of University Professors (AAUP) / American College Counseling Association (ACCA) /American Counseling Association / American Educational Research Association / American Evaluation Association / American Mental Health Counselors Association / Association for Supervision and Curriculum Development / Association for the Education of Teachers of Science / Association of College and University Housing Officers / Central Minnesota Reading Council / Education Minnesota / International Reading Association (IRA) / International Reading Council (IRC) / Midwest Human Relations Association / Minneapolis Institute of Art / Minnesota Human Relations Association / Minnesota Minority Education Partnership / Minnesota Science Teachers Association / National Association for Multicultural Education / National Education Association (NEA) / National Association for the Advancement of Colored People (NAACP) / National Association for the Education of Young Children (NAEYC) / National Association of Research in Science Teaching / National Council for the Social Studies (NCSS) / National Council of Teachers of English (NCTE) / National Council of Teachers of Mathematics (NCTM) / National Council on Family Relations / National Science Teachers Association / Organization of Teacher Educators in Reading (OTER) / Phi Delta Kappa (PDK) / St. Cloud Community Arts Council / Speech Communication and Theater Association / Stearns County Historical Society.
Faculty members are encouraged to use on-line resources and formats as appropriate to support their instruction and student learning. However, because both colleges identify themselves as residential in nature, on-line course delivery is inconsistent with their respective missions. For this reason, no formal policies or procedures have been established to include on-line course delivery in determining faculty load.
The Education Department has 15 part-time faculty members. Three of those (Dr. Shobha Deshmuhk, Associate Professor of Mathematics; Dr. Elizabeth Guzman, Assistant Professor of Modern and Classical Languages; and S. Lois Wedl, Residential Life Director) are full-time employees of one of the colleges, but teach less than 7/7 in the Education Department. These faculty members have training in Education, but have doctorates in specific content areas. Each of these faculty members provides added content strength and perspective to the teacher education courses they teach. Ten part-time adjunct faculty members of the Education Department have their primary employment outside the colleges (many in P-12 schools) but teach a limited number of Education courses each year. These faculty members bring additional community and school connections to the teacher education courses they teach.
The Education Department has two full-time clinical education faculty members, the Director of Elementary Student Teaching and the Director of Secondary/K-12 Teacher Training. Both of these colleagues are valued members of the department, as they serve on the Teacher Education Committee, various subcommittees, and the Teacher Education Advisory Committee.
The Education Department provides outstanding support personnel with one full-time administrative assistant (Ms. Maryjean Opitz) and one full-time secretary/receptionist (Ms. Connie Schiff). These two support staff people, along with their pool of student workers, effectively manage and coordinate office procedures and carry out secretarial details in order to enhance the effectiveness of the faculty in their teaching and mentoring of candidates.
The Education Department supports professional development activities of faculty members both through departmental in-service programs and through the allotment of travel funds for each faculty member. Professional development activities engage faculty in dialogue and skill development related to emerging theories and practices in teaching. Departmental in-service programs over the past three years have addressed the Minnesota Graduation Standards, Diversity issues, and Technology Education. Each full-time faculty member is also allocated $500 in travel funds each year for professional development activities. Some faculty members use these funds to attend state and regional conferences/workshops each year; others have allowed the funds to accumulate over 2-3 years in order to attend national conferences/workshops.
Element 4: Unit Facilities
The Education Department has outstanding facilities to support candidates in meeting standards. The Education Department is housed on the ground level of the Henrietta Academic Building (HAB) on the CSB campus. The HAB is at the hub of campus life and is in close proximity to the services most used to support the work of the Education Department: the library, the campus center, the bookstore, and the student services building. Within the HAB, the Education Department manages its own up-to-date and well-organized curriculum library, including the special collection housed in the Roehl Room. The Education Department shares the HAB with (and, therefore, has ready access to) the Media Center, the Writing Center, the Multicultural Resource Center, and the largest student access computer center on campus. Each faculty member of the Education Department has a private office with a networked computer that is never more than three years old, as well as a telephone and a space to meet students. Education Department faculty and all students have access to all classrooms as well as the instructional support spaces and services of both campuses.
The Education Department also works with partner schools that are resource rich in facilities, teaching materials, and especially strong mentor teachers. These schools provide candidates exceptional learning opportunities in fieldwork and clinical experiences.
The facilities used by the Education Department support the most recent technological developments that allow faculty members to model the use of technology and candidates to practice using it for instructional purposes. All classrooms are wired for computer network accessibility through a computer-on-wheels (CoW) projection system. Faculty members and candidates using the CoW in a classroom have instant access to high speed Internet connections and all the networked software and data files that they can access from their offices or from the computer lab. In addition, all classrooms used by the Education Department have a television receiver with a VCR as well as an option for large screen projection for video.
Element 5: Unit Resources including Technology
The Education Department aggressively and successfully secures resources to support high quality and exemplary programs and projects to ensure that candidates meet standards. The Education Department has secured significant new resources over the past several years. Staffing resources are the most costly long-term commitments of the colleges, and are the most valuable of all institutional resources. In the past two years alone, the Education Department secured two new tenure-track positions and a full-time administrative staff position for a departmental advisor/Director of P-12 Partnerships. The Education Department just recently secured another administrative staff position for a Coordinator of First Year Field Experiences. Each of these positions involves long-term commitments of new monies allocated to the Education Department.
In addition to these long-term commitments of new resources, the Education Department has also secured significant one-time commitments of resources from the institution to support program development and assessment initiatives. Approximately $39,000 in new one-time funding resources was secured by the Education Department last year to support summer work on the following projects:
- Completing development of the “Teacher as Decision-Maker” Conceptual Framework ($7,000)
- Completing the Education Department Diversity Plan ($4,000)
- Developing the Education Department Technology Plan ($2,500)
- Developing the Education Department-School Partnership Plan ($3,800)
- Developing Frameworks for Assessing Student Teaching Portfolios ($16,000)
- Completing the Education Department Assessment Plan ($3,500)
- Correcting Curricular Weaknesses ($2,500)
The Education Department has enjoyed the development and implementation of an assessment system that is well funded. The major role of the Director of Teacher Education is to work with the Education Department faculty and staff in coordinating the development and implementation of an effective, performance-based assessment system. Dr. David Leitzman is knowledgeable and well trained in instructional development and program assessment. He does an incredible job of guiding the Education Department (as well as other units of the institution and non-profit community organizations) through the complexities of establishing and using a first-rate model assessment system. He is an invaluable resource for the Education Department, the colleges, and the local community.
The Education Department serves as an information technology resource in education beyond education programs to assist the institution, community, and other institutions. Several Education Department faculty members, especially, have become sought-after leaders and mentors in uses of information technology.
- Dr. Janne Lillestøl and Dr. Art Spring worked very closely with the CSB/SJU Information Technology (IT) Services to pioneer and develop an electronic portfolio for candidates to use in documenting their growth and development in the Minnesota Standards of Effective Practice. These two Education Department faculty members have shared the fruits of their experience and learning with the Education Department on several occasions. In addition, though, they were invited by IT Services to present, at the Technology Collaboratorium, their experience of developing an electronic portfolio as a model for faculty in other departments.
- Br. Doug Mullin has also developed some innovative uses of instructional technology that he shares freely with other Education Department faculty members. He was invited by the administration of St. John’s Preparatory School to conduct a series of four workshops this year on instructional uses of technology for the faculty of that school
- Dr. Ed Sass has developed, and continues to maintain, a highly acclaimed website with hundreds of links to reviewed educational resources and lesson plans. Educators and students around the country have emailed him of their appreciation for, and uses of, his website.
- The Education Department itself has received no small amount of positive attention for the attractiveness and functionality of its own website. This website has become a model for other units both within and beyond the institution.
Finally, Education Department faculty members and candidates have access to exemplary library, curricular, and electronic information resources that serve the unit as well as a broader constituency.The libraries of Saint Benedict's and Saint John's serve Education Department faculty members and candidates, the combined student body of both institutions, and the greater public with a joint staff and coordinated programs and services. Holdings of the joint libraries are 557,660 volumes; 1,798 active print periodical subscriptions; over 6,000 periodical titles available electronically; 261,381 government documents; and 112,976 microforms. These are housed in three separate spaces (Alcuin Library on the St. John's Campus, Clemens Library on the St. Benedict's campus, and the Music Library in the Benedicta Art Center at St. Benedict's). The joint libraries’ online catalog, PALS, allows students to search the collections of all the facilities from one location as well as 50 other libraries in Minnesota and many libraries in both North and South Dakota. The library has a full suite of electronic encyclopedias, dictionaries, indexes, abstracts, and full text databases. Twelve librarians and a support staff of 20 provide a full range of services for students, including reference and library use instruction. An Interlibrary Exchange program (MINITEX) provides physical access to the collections of the University of Minnesota and other Minnesota libraries as well as to libraries throughout the world. Both libraries feature Media Centers with extensive audio and video resources.
The Education Department also maintains its own highly used Curriculum Library with holdings of 3,404 commercial curricular resources. These materials, including student text books, teacher guides, ancillary resources, as well as an additional 112 education based CD ROMs, are available for use in the library, but may be checked out on a limited basis by Education Department faculty members, candidates, and practitioners from partner schools.
The ready access Education Department faculty members and candidates have to electronic information resources has been rated 12th in the nation by Yahoo Internet Life on its May 2000 list of the top 100 most wired undergraduate colleges. This was the third consecutive year that CSB/SJU received a top100 ranking. Conditions supporting this high level ranking include:
- Virtually 100% of all faculty members have a personal networked computer in their office with access to networked databases, a wide variety of software applications, e-mail, library holdings, a photographic quality color printer and a departmental laser printer, as well as other resources both on and off campus through the Internet. All Education Department faculty members, furthermore, have computers with built-in multimedia capabilities.
- Education Department faculty members and candidates, along with all other faculty, staff, and students, can search the CSB/SJU library holdings from any networked workstation. Additionally, the library has installed a World Wide Web home page, which enables the searching of thousands of library, government, and other databases.
- All residence halls are linked to the network. This allows candidates and other students with privately owned microcomputers to access resources from their living quarters. Any student with a PCs running Windows95 or higher may access, without charge, most of the same network applications that are available from any college-owned PC.
- Information Technology Services provides free software licenses to candidates and other students who have connected their own PCs in their residence hall rooms to the network. This allows them access from their room to virtually all of the network software applications -just as they would from any networked PC in our access areas, labs or classrooms.
- Candidates and other students who do not have a PC in their room usually have access to a Computer Cluster in their residence hall. Computer Clusters are available 24 hours a day, 7 days a week.
- Access areas are open and accessible when candidates and other students need them. Some are open until 2:00am every day on most days.
- The Computer Access Areas are staffed at all times with well-trained and enthusiastic student workers who are available to assist candidates and other students.
Education Department faculty members and candidates, as well as others on campus have access to Information Technology Services' Help Desk. The Help Desk is there to answer any questions and if necessary, forward that question to professional technical staff.