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Frequently Asked Questions

Where is the Student Accounts Office?

The Student Accounts Office is located on the second floor of the Main building, #231.

37 College Ave. South
St. Joseph, MN 56374

The cashier windows are open from 9:00 a.m. until 3:30 p.m. Office hours are from 8:00 to 4:30.

  • Cash checks
  • Payment of bills
  • Cash reimbursements
  • Help students and parents with questions concerning their bill

What are the required fees for and do I have to pay them?

All four fees described below are applied to every student for each semester that they are registered. This includes those students studying abroad and those who are student teaching or interning off campus. The fees are also applied to those students living off campus.

Student Life Fee: $68.00/semester

All students have access to the campus center facilities on both campuses, such as workout facilities and the field houses. This fee covers maintenance of and improvements to the Haehn Campus Center and the Warner Palaestra and McNeally Spectrum. It is impossible to regulate who does and does not utilize the facilities since they are available to all students. Therefore, this fee is applied to all students regardless of living arrangements.

Contact Student Development with any questions or comments regarding this fee. This department is located in Mary Commons 228, CSB 320-363-5601.

Activity Fee: $99.00/semester

All students have access to free events and activities on both campuses, such as speakers, athletic events, performances, and clubs, as well as after-hour buses and security on weekend after-hour buses. This fee covers the cost of such events and is applied by the CSB and SJU Senates. All funds from the Activity Fee are paid to the senates and go directly to the students. The Activity Fees for those students studying abroad go directly to the study abroad program and pay for trips and events abroad. All events and activities are available to all students. It is impossible to regulate who does and does not attend the events and activities. The Activity Fee is sent with all study abroad groups to be used for group activities.

Contact Student Activities with any questions or comments regarding this fee. This department is located in Upper Mary Commons, CSB 320-363-5254.

Technology Fee: $118.00/semester

The Technology Fee is used to pay for all technology-related resources available to students residing on and off campus and those who are studying abroad. Among other things, the fee helps pay for e-mail accounts, network storage space, software licensing, the Banner system and internet service--as well as technical support and training related to these services. Since the fee covers services provided to all CSB/SJU students, it cannot be waived for individuals.

Contact Information Technology Services with any questions or comments regarding this fee. This department is located in Quad 090A, SJU 320-363-2228.

Health Center Fee: $130.00/semester

The Health Center fee supports the newly created CSB Health Services. CSB Health Services has been designed with the specific needs of college-age women in mind, while assisting them in making good self-care decisions as they transition into adulthood. The women of Saint Benedict will find an experienced staff who can address these needs in a comfortable, confidential environment.

Primary care services offered to the women of St. Ben's include: preventative care such as routine physicals, travel consults, treatment of acute injuries, illnesses, and mental health conditions, vaccinations and screening programs . In addition to a lab, some pharmaceuticals will be stocked to provide additional convenience for patients.

Contact the CSB Health Center with any questions or comments regarding this fee. This department is located in the lower level of Lottie, CSB 320-363-5605.

What is the Payment Agreement and Disclosure Statement?

The Payment Agreement and Disclosure Statement is an agreement between the student and the College that outlines how the student will pay their obligation to the school. It also outlines finance charges, use of ID card, use of Financial Aid, and your billing rights. You must have a Payment Agreement and Disclosure Statement filed with the school.

How can I submit a Payment Agreement and Disclosure Statement?

You can access the agreement here. Please read the agreement thoroughly before submitting.

Why do I have a finance charge?

A finance charge of 1% per month (Annual Percentage Rate of 12%) is applied to the "adjusted balance" due on the 10th of each month. The adjusted balance is calculated by taking the previous balance on your statement and subtracting any credits and payments. To avoid a finance charge, your payment in full must reach the Student Accounts Office by the 10th of the following month.

How do I get my student employment money?

Each student must fill out a form stating where they would like their student employment funds to be applied. This form should be filled out at the Student Employment Office located on the second floor of the Main building across from the Student Accounts Office.

Choices are as follows:

  • 100% Billing Account
  • 75% Billing Account / 25% to Off Campus Bank Checking Account
  • 50% Billing Account / 50% to Off Campus Bank Checking Account
  • 100% to Off Campus Bank Checking Account

Why isn't my full work study award applied to my account?
While work study is a form of financial aid, the money must be earned. Students are given a specific dollar amount that they may earn each semester. Until the money is earned and applied to your account, you will not be given credit for it. If you would like to have your work study checks directly applied to your student account, you will need to come to the Student Employment Office (Main 244) to complete the necessary paperwork.

When does payroll go on my account?

Student payroll goes on student accounts approximately 10-14 days after time cards are due. Time cards are normally due on the 1st of the month. For additional student employee payroll questions, please contact the Student Employment Office at 320-363-5388 or email seoffice@csbsju.edu 

When are my loans going to go through?

This question should be addressed to the Financial Aid Office at 320-363-5388 or csbfinaid@csbsju.edu. 

How can I use my loans to pay my rent?

If you borrow more money than you owe so that you have a credit on your student account and the funds have already arrived on your account, you can withdraw it from the student accounts cashier on or after the first day of class for the semester.

How can I get more money, loans, work study, and other financial aid?

This question should be addressed to the Financial Aid Office at 320-363-5388 or csbfinaid@csbsju.edu.

How can I put money on my food account?

Money placed on your food account should be brought to the Culinary Services. Culinary Services is located in the Gorecki Center 320-363-5112.

If there is a credit on my billing statement, can I get a check sent to me?

Yes, any time that a credit balance exists on your account, a check can be sent to you. A check can be processed at the Student Accounts Office window with the appropriate ID, (Banner ID card or Drivers License).

A check can also be mailed via a request from a CSB email account. The email should include: the amount of the check (cannot exceed the credit amount in account), the name of the person the check should be made out to, and the address the check will be sent to. Please email at csbstacct@csbsju.edu to request your check.

If you prefer, you may carry a credit balance on your account. When new charges are applied to your account, your credit balance will decrease by the new charges.

If you are not returning for the following semester, please email at csbstacct@csbsju.edu to request your check. You will need to provide the student ID number and address that the check should be sent to. If you do not phone, a check will be sent to your permanent address approximately 30 days after the end of the semester.

How can I get a deferment on my Perkins loans?

Questions regarding Perkins Loans may be addressed to the Director of Student Accounts Office, Dave Schneider, or by contacting ACS at 1-800-432-2372. The Student Loan Book may also answer your Perkins Loan questions.

Can international students pay online if they do not have a U.S. Financial Institution?Payments can be made online by international students without a U.S. Financial Institution through credit card transaction only. Electronic checks from non-U.S. Financial Institutions will not be accepted.

Do I have to pay for health insurance coverage if I have my own coverage?
It is necessary for every student to have health insurance coverage. The minimum amount of health insurance that non-athletes need is $50,000 and athletes need $90,000 of coverage. It does not matter if this amount of coverage is provided by the college insurance plan or by your own personal health insurance. You do not need to buy the college insurance plan if your coverage is sufficient.

What is eBilling?
eBilling is the official billing system of the College of St. Benedict. The main difference between this and the old system is that instead of paper bills, electronic bills will be sent via email. In addition, students and Authorized Users will be able to make online payments and will have access to all previous billing statements as well as payment history.

What are the advantages of eBilling?Electronic billing brings increased convenience to students and parents who are able to view their current and past bills at any time. Payments can be made at any time since it will now be easier to make online payments. Students are able to set up Authorized Users who will receive the billing statement electronically and be able to see payment history and also make payments.

How do I activate my eBill service?

There will be a mailing sent out in July once the first billing statements of the semester have been created that will explain how to log in to view your eBill. This will be all you need to do to access all of your eBill information. It is suggested that you also set up Authorized Users as soon as possible so that they too may view and/or pay on your bill.

With the new eBilling system in place, do I have to make online payments?

You do not need to make online payments because of the switch. Payments can still be made in person at our office window, phoned in, or sent through the mail (please indicate student ID number on check  when sending payment in the mail). Our office phone number is 320-363-5387. Payments should be sent to the following address:

College of St. Benedict

Student Accounts Office

37 College Avenue South

St. Joseph, MN 56374

How can I get a paper bill?

The College will not be providing any paper bills. While viewing your billing statement online, there is a link that says Print This Statement. This is how you should procure a paper bill.

How can I pay my bill?

Bills may be paid by check, cash, credit card, or by making online credit card or electronic check payments through Banner Web Self-Service. Payments may be made in person, sent to the office through the mail, or made over the phone. The College offers two payment plans as outlined in the Payment Agreement and Disclosure Statement which is sent to new students. These plans are the Standard Payment Plan (payment in full on August 10 and January 10) and the Deferred Payment Plan (monthly payments due on the 10th of August, September, October, and November for Fall Semester, and January, February, March, and April for Spring semester). The Deferred payment plan has a finance charge of 1% per month based on the outstanding balance due.

How will I know a new statement is available? When will the new statements come?When ready, emails will be sent to all students and all Authorized Users saying that a new billing statement has been prepared and is ready to be viewed. The email sent to students will provide a link that will lead to the Banner sign in so you can access the eBill page. You can expect to see a new statement around the middle of each month. At any time, you will be able to look up all previous bills as well as the current bill.

When and how will my parents be able to see my bill? Will they still be able to make payments on my account?
In order for parents to be able to view a bill, they will need to be set up as an Authorized User by their student. Once they are an Authorized User, they will receive an email prompting them to set up their account. It will give instructions on how to access the eBill site as well as the link that will grant them access. After they have been set up, they will receive the monthly eBill by email just as students do. They will be able to make payments on the student's account, and-if granted permission by the student-view the eBill and payment history. If a parent is setup as an Authorized User, they will be able to make online credit card or electronic check payments through this eBilling system. They can always send in a check payment or phone in payment even if they are not an Authorized User.

When are payments due?
The academic year is divided into two billing periods -- Fall Semester (billed in mid July and due August 10) and Spring Semester (billed in mid December and due January 10). All services which have an annual charge, such as tuition, room, etc., will have one-half of the annual charge applied to the first billing period and one-half applied to the second. Charges which do not have annual rates, such as class fees, appear on the first statement of each billing period. Billing statement notifications are sent out monthly to the student's CSB email account and all Authorized Users. Payment of bills is due on the 10th of each month.

What if my credit card payment is rejected?
If your credit card payment is rejected you will immediately be notified on the eBilling payment screen. You should check with your financial institution for more information on the reason behind the failed transaction or call the Student Accounts Office (320-363-5387) for further information.

What is an electronic check payment?
An electronic check payment takes the funds directly from a personal checking or savings accounts, just as a written check would. For this mode of payment, a bank routing number and account number are necessary. No corporate checks will be allowed, i.e. credit cards, home equity, traveler's checks, etc.

What if my electronic check payment is returned?
If the electronic check payment you make is returned for any reason (i.e. insufficient funds, stopped payment, closed account, etc.), your student account will be charged the amount the check was for as well as an additional $25.00 returned check fee.

Who do I contact if I have questions about the Financial Aid listed on my eBill statement?
Please contact the Financial Aid Office regarding financial aid items listed on your statement or pertain to your billing account information.  Their contact information is: Phone 320-363-5388, email finaid@csbsju.edu, or you may visit their web site at http://www.csbsju.edu/financialaid.

What are my payment options?
Payments may be made with:

Credit Card: By calling the Student Accounts Office at 320-363-5387 with your credit card information.

Cash: Personally paid in the Student Accounts Office.

Check: Made payable to College of St. Benedict and mailed or personally delivered to the Student Accounts Office.

Online Payment Options:
Checking/savings account.
Credit card: We accept online credit card payments from Visa, MasterCard, American Express, and Discover.

Wire Transfer: To make a wire transfer payment, please contact the Student Accounts Office by either mailing or emailing your request to receive the wire transfer information. You may also stop in the Student Accounts Office to request the information in person. When making a wire transfer, please include the student's ID number and name in the reference section.

When is the Student Accounts Office open?What services does the Student Accounts Office provide?