Confidentiality is an essential part of a counseling relationship. The CSB/SJU counseling staff adhere to APA ethical standards and state and federal laws relating to confidentiality. These standards and laws prevent us from speaking with concerned parents about their student's contact with the our office unless we have the student's written permission to do so. Thus, unless your student gives us written permission, we cannot confirm or deny whether or not he/she has been seen at the either the CSB or SJU Counseling offices.
The only exception to this policy occurs in rare situations when legal or ethical obligations require disclosure of information. For example, in an emergency situation where it seems highly probable that a student may harm herself/himself or others, counseling staff may be required to release particular information to ensure safety.
Our staff understands that parents may have concerns about their student, and wish to communicate information about him/her or to consult with us about these concerns. As stated above, if a parent wishes to speak to his/her child's clinician, the student must provide us with written permission; however, parents are welcome to call and speak to any clinician about general information and/or hypothetical situations.