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I Can't View My eBilling Statement-Why?

If you're having trouble viewing your statement after following these instructions, you may need to change your Pop-up Blocker settings.

Blocking pop-ups may interfere with some of our websites when making a payment on an account.
If you receive a message saying a pop-up was blocked or an additional page does not open after clicking My Account, you may need to change your pop-up blocker settings so that you can access the bill payment screen.  Please refer to the information below on how to disable pop-up blockers (depending on the security level you choose) in several major browsing applications.

Internet Explorer (use any of these options to turn off Pop-up Blockers)

  1. Go to Tools, Pop-up Blocker, Turn Off Pop-up Blocker.
  2. Go to Tools, (at this point, Pop-up Blocker should not be turned off) Pop-up Blocker, Pop-up Blocker Settings, then in the Address of Website to Allow area-add https://secure.touchnet.com/C20052_tsa/web/welcome.jsp click Add button.
  3. Go to Tools, Pop-up Blockers, Under Filter level at bottom of screen, use drop down arrow. Choose Low: Allow pop-ups from secure sites.
  4. Go to Tools, Internet Options, Choose Security tab, click on green check mark-Trusted Sites, click on Sites button, add this website to the zone- https://secure.touchnet.com/C20052_tsa/web/welcome.jsp click Add button.

 

Safari (used with Apple-use any of these options to turn off Pop-up Blocker)

  1. Go to Safari, click on the Safari menu, make sure that Block Pop-Up Windows is not checked.
  2. Go to Safari, click on Preferences, Security, make sure that block pop-up windows is not checked

 

Firefox

  1. Go to Options, select the Web Features Icon, un-check the Block pop-up Windows option.  Click Apply and OK to close the options window.
  2. Click Allowed Sites, enter this address: https://secure.touchnet.com/C20052_tsa/web/welcome.jsp, click OK.
  3. Go to Firefox, click on Preferences, make sure that block pop-up windows is not checked.

 

Google Chrome

  1. Click the wrench menu , select Options, click the Under the Hood tab, if you want to see pop-ups, select the "Notify me when a pop-up is blocked" checkbox, click Close.
  2. Go Directly to Secure site

If after changing your pop-up blockers settings you still cannot see your billing statement, you can log on the following link.
https://secure.touchnet.com/C20052_tsa/web/login.jsp

In the "Students and Staff" box, enter your Banner ID number and WSC (in the PIN field).