Emergency NumbersPhone Book (Must be on-campus or have a valid network account)
Frequently Asked Questions
General Questions
- Where is the Student Accounts Office and when is it open?
- What services does the Student Accounts Office provide?
- What is the Payment Agreement and Disclosure Statement and how do I complete it?
- Why do I have a finance charge?
- How can I put money on my food account?
- Do I have to pay for health insurance coverage if I have my own coverage?
- If there is a credit on my billing statement, can I get a check sent to me?
Billing Questions
eBilling
- What is eBilling?
- With the eBilling system in place, do I have to make online payments?
- How can I get a paper bill?
- How can I pay my bill?
- How will I know a new statement is available? When will the new statements come?
- When and how will my parents be able to see my bill? Will they still be able to make payments on my account?
Payments
- What are my payment options?
- When are payments due?
- What if my credit card payment is rejected?
- What is an electronic check payment?
- What if my electronic check payment is returned?
Convenience Fees
- Why is there a fee when I pay with a credit/debit card?
- Why did the College make this change?
- Do other Campuses charge for credit card and debit card payments?
- Why don't you accept VISA for student account payments?
- Is there a charge for using credit/debit cards for purchases at other campus departments?
Financial Aid
- How do I get my student employment money?
- Why isn't my full work study award applied to my account?
- When does payroll go on my account?
- When are my loans going to go through?
- How can I use my loans to pay my rent?
- How can I get more money, loans, work study, and other financial aid?
- How can I get a deferment on my Perkins loans?
Where is the Student Accounts Office?
The Student Accounts Office is located on the second floor of the Main building, #231.
37 College Ave. South
St. Joseph, MN 56374
The cashier windows are open from 9:00 a.m. until 3:30 p.m. Office hours are from 8:00 to 4:30.
What services does the student accounts office provide?
- Cash checks
- Payment of bills
- Cash reimbursements
- Help students and parents with questions concerning their bill
What is the Payment Agreement and Disclosure Statement and how to I complete it?
The Payment Agreement and Disclosure Statement is an agreement between the student and the College that outlines how the student will pay their obligation to the school. It also outlines finance charges, use of ID card, use of Financial Aid, and your billing rights. You must have a Payment Agreement and Disclosure Statement filed with the school.
You can access the agreement here. Please read the agreement thoroughly before submitting.
Why do I have a finance charge?
A finance charge of 1% per month (Annual Percentage Rate of 12%) is applied to the "adjusted balance" due on the 10th of each month. The adjusted balance is calculated by taking the previous balance on your statement and subtracting any credits and payments. To avoid a finance charge, your payment in full must reach the Student Accounts Office by the 10th of the following month.
How do I get my student employment money?
Each student must fill out a form stating where they would like their student employment funds to be applied. This form should be filled out at the Student Employment Office located on the second floor of the Main building across from the Student Accounts Office.
Choices are as follows:
- 100% Billing Account
- 75% Billing Account / 25% to Off Campus Bank Checking Account
- 50% Billing Account / 50% to Off Campus Bank Checking Account
- 100% to Off Campus Bank Checking Account
Why isn't my full work study award applied to my account?
While work study is a form of financial aid, the money must be earned. Students are given a specific dollar amount that they may earn each semester. Until the money is earned and applied to your account, you will not be given credit for it. If you would like to have your work study checks directly applied to your student account, you will need to come to the Student Employment Office (Main 244) to complete the necessary paperwork.
When does payroll go on my account?
Student payroll goes on student accounts approximately 10-14 days after time cards are due. Time cards are normally due on the 1st of the month. For additional student employee payroll questions, please contact the Student Employment Office at 320-363-5388 or email seoffice@csbsju.edu
When are my loans going to go through?
This question should be addressed to the Financial Aid Office at 320-363-5388 or csbfinaid@csbsju.edu.
How can I use my loans to pay my rent?
If you borrow more money than you owe so that you have a credit on your student account and the funds have already arrived on your account, you can withdraw it from the student accounts cashier on or after the first day of class for the semester.
How can I get more money, loans, work study, and other financial aid?
This question should be addressed to the Financial Aid Office at 320-363-5388 or csbfinaid@csbsju.edu.
How can I put money on my food account?
Money placed on your food account should be brought to the Culinary Services, or paid on line at their web site:
Culinary Services is located in the Gorecki Center 320-363-5112.
If there is a credit on my billing statement, can I get a check sent to me?
Yes, any time that a credit balance exists on your account, a check can be sent to you. A check can be processed at the Student Accounts Office window with the appropriate ID, (Banner ID card or Drivers License).
A check can also be mailed via a request from a CSB email account. The email should include: the amount of the check (cannot exceed the credit amount in account), the name of the person the check should be made out to, and the address the check will be sent to. Please email at csbstacct@csbsju.edu to request your check.
If you prefer, you may carry a credit balance on your account. When new charges are applied to your account, your credit balance will decrease by the new charges.
If you are not returning for the following semester, please email at csbstacct@csbsju.edu to request your check. You will need to provide the student ID number and address that the check should be sent to. If you do not phone, a check will be sent to your permanent address approximately 30 days after the end of the semester.
How can I get a deferment on my Perkins loans?
Questions regarding Perkins Loans may be addressed to the Director of Student Accounts Office, Dave Schneider, or by contacting ACS at 1-800-432-2372. The Student Loan Book may also answer your Perkins Loan questions.
Do I have to pay for health insurance coverage if I have my own coverage?
It is necessary for every student to have health insurance coverage. The minimum amount of health insurance that non-athletes need is $50,000 and athletes need $90,000 of coverage. It does not matter if this amount of coverage is provided by the college insurance plan or by your own personal health insurance. You do not need to buy the college insurance plan if your coverage is sufficient.
The Student Accounts Office at the College of Saint Benedict uses eBilling as the official billing process for the college.
Some of the advantages to eBilling are:
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With the eBilling system in place, do I have to make online payments?
You do not need to make online payments. Payments can still be made in person at our office cashier window, or sent through the mail (please indicate student ID number on check when sending payment in the mail). Payments should be sent to the following address:
College of St. Benedict
Student Accounts Office
37 College Avenue South
St. Joseph, MN 56374
The College will not be providing any paper bills. While viewing your billing statement online, there is a link that says Print This Statement. This is how you should procure a paper bill.
Bills may be paid by check, cash, or by making online credit/debit card or electronic check payments through Banner Web Self-Service. Payments may be made in person, sent to the office through the mail. The College offers two payment plans as outlined in the Payment Agreement and Disclosure Statement which is sent to new students. These plans are the Standard Payment Plan (payment in full on August 10 and January 10) and the Deferred Payment Plan (monthly payments due on the 10th of August, September, October, and November for Fall Semester, and January, February, March, and April for Spring semester). The Deferred payment plan has a finance charge of 1% per month based on the outstanding balance due.
How will I know a new statement is available? When will the new statements come?
When ready, emails will be sent to all students and all Authorized Users saying that a new billing statement has been prepared and is ready to be viewed. The email sent to students will provide a link that will lead to the Banner sign in so you can access the eBill page. You can expect to see a new statement around the middle of each month. the first billing for fall in July and the first billing for spring in December. At any time, you will be able to look up all previous bills as well as the current bill.
When and how will my parents be able to see my bill? Will they still be able to make payments on my account?
In order for parents to be able to view a bill, they will need to be set up as an Authorized User by their student. Once they are an Authorized User, they will receive an email prompting them to set up their account. It will give instructions on how to access the eBill site as well as the link that will grant them access. After they have been set up, they will receive the monthly eBill by email just as students do. They will be able to make payments on the student's account, and-if granted permission by the student-view the eBill and payment history. If a parent is setup as an Authorized User, they will be able to make online credit.debit card or electronic check payments through this eBilling system. They can always send in a check payment or phone in payment even if they are not an Authorized User.
When are payments due?
The academic year is divided into two billing periods -- Fall Semester (billed in mid July and due August 10) and Spring Semester (billed in mid December and due January 10). All services, such as tuition, room, food, will be billed b semester. Charges which occur only once, such as class fees, appear on the first statement of each billing period. Billing statement notifications are sent out monthly to the student's CSB email account and all Authorized Users. Payment of bills is due on the 10th of the following month.
What if my credit/debit card payment is rejected?
If your credit/debit card payment is rejected you will immediately be notified on the eBilling payment screen. You should check with your financial institution for more information on the reason behind the failed transaction or call the Student Accounts Office (320-363-5387) for further information.
What is an electronic check payment?
An electronic check payment takes the funds directly from a personal checking or savings accounts, just as a written check would. For this mode of payment, a bank routing number and account number are necessary. No corporate checks will be allowed, i.e. credit cards, home equity, traveler's checks, etc.
What if my electronic check payment is returned?
If the electronic check payment you make is returned for any reason (i.e. insufficient funds, stopped payment, closed account, etc.), your student account will be charged the amount the check was for as well as an additional $25.00 returned check fee.
What are my payment options?
Payments may be made with:
Credit/Debit Card: Online with a convenience fee
Cash: Personally paid in the Student Accounts Office.
Check: Made payable to College of St. Benedict and mailed or personally delivered to the Student Accounts Office.
Online Payment Options:
Checking/savings account.
Credit/Debit Card: We accept online credit/debit card payments from MasterCard, American Express, Discover, Diners Club, JCB, China Union Pay, BC Card, and DinaCard. A fee of 2.75% ($3.00 minimum) will be assessed of credit/debit card paymetnts.
Wire Transfer: To make a wire transfer payment, please contact the Student Accounts Office by either mailing or emailing your request to receive the wire transfer information. You may also stop in the Student Accounts Office to request the information in person. When making a wire transfer, please include the student's ID number and name in the reference section.
Why is there a fee when I pay with a credit/debit card?
On July 1, 2012, the College of Saint Benedict and Saint John's University will begin working with a third-party service provider (TouchNet/Pay Path) to process credit/debit card payments to student billing accounts. After July 1, all billing account payments using a credit/debit card will be processed by TouchNet. Payments can be made online through our eBilling system using credit/debit cards from MasterCard, American Express, Discover, Diners Club, JCB, China Union Pay, BC Card, and DinaCard (VISA has chosen not to participate). TouchNet will assess a 2.75% fee on each transaction (with a minimum service charge of $3.00). We will no longer accept credit/debit card payments over the telephone or at the cashier stations in the Student Accounts offices. However, we will provide a computer station in the Student Accounts Offices for use by students and parents.
Only student billing account payments are subject to the transaction fee. Other areas on campus will continue to accept credit/debit cards (including VISA) without an additional fee, including the Bookstores on each campus, Culinary Services at CSB, Dining Services at SJU, Sexton Commons at SJU, the Hill Museum and Manuscript Library Gift Shop, the Saint John's Liturgical Press and athletic events on both campuses.
Why did the College make this change?
While credit/debit card payments offer convenience, the cost to the two colleges to accept billing account payments totals more than $700,000 for the 2011-2012 academic year. The College of Saint Benedict/Saint John's University will not receive any part of the service fee assessed by TouchNet.
We will continue to offer other payment methods, including electronic check payments (ACH), which carry no additional charge.
Do other campuses charge for credit/debit card payments?
Most private and public colleges in Minnesota have a similar third-party arrangement for credit/debit card payments and charge a similar or higher fee.
Why don't you accept VISA for tuition payment?
VISA will not permit our vendor to charge a service fee exclusive to credit/debit card payments. VISA's policy would require us to assess the same convenience fee for families using electronic checking or savings payments. We chose not to change our current practice of providing those services at no cost.
Is there a charge for using a credit/debit card at other campus departments or offices?
No. Only payments to Student Accounts for your student billing account are subject to the new credit/debit card policy and fee.